Raya CX, Author at RAYA CX

14 Jun 2021

7 HABITS OF CUSTOMER-OBSESSED COMPANIES

June 14, 2021
By Raya CX

According to the 2021 Forrester's Customer Index, CX Leaders gained 43% in performance compared to CX laggards, who saw a 33.9% decre...

30 May 2021

NEWS

RAYA’S GRAND TRANSFORMATION TOWARDS CX EXCELLENCE

March 3, 2022
By Raya CX

Throughout the journey of exerting every effort in establishing itself as a global CX leader, the company is proud to finally announc...

27 May 2021

NEWS

Raya CX Is A Contact Center World Awards 2021 Finalist

August 7, 2024
By Raya CX

Earlier this year, RAYA has announced participating in the world's largest contact center association 'Contact Center World' 2021 16t...

23 May 2021

NEWS

GULF-BASED COMPANY ACCEPTS RAYA CONTACT CENTER’S BINDING OFFER OF ACQUISITION

August 11, 2024
By Raya CX

RAYA Contact Center had previously disclosed submitting a binding offer to acquire a majority stake of a Gulf-based Business Process ...

20 May 2021

CASE STUDIES

Increased CX by Developing Incentive Compensation Management & Improving Quality Assurance

November 28, 2021
By Raya CX

The client is one of the largest Egyptian online malls with more than 70k produc...

20 May 2021

PRESS RELEASES

RCC Wins the Title of “Ambassador of Hope” on Zayed Humanitarian Day for Supporting Children with Autism in Developing Countries

May 21, 2021
By Raya CX

Celebrating Raya’s development role and activities within its framework of social responsibility, and affirming Ra...

20 Apr 2021

CASE STUDIES

Using Call Driver Analytics to Improve Customer Care

December 6, 2023
By Raya CX

Team Business Area Name: Customer Care The Client: A Popular International Retail Chain For this case study, RAYA CX has received R...

15 Apr 2021

NEWS

The Egyptian Minister of Youth and Sports Inspects RAYA Contact Center

August 11, 2024
By Raya CX

Dr. Ashraf Sobhy, Minister of Youth and Sports, inspected on Wednesday 14 April City Club’s customer service center at RAYA Contact C...

31 Mar 2021

NEWS

Outstanding Seat Rental Solutions by RAYA Contact Center

August 11, 2024
By Raya CX

Throughout the past couple of years, Egypt has proved its outsourcing leadership ahead of many competitive countries. Countries like In...

25 Mar 2021

CASE STUDIES

Banking Root Analysis to Uplift Low C-SAT in 4 Months

October 12, 2022
By Raya CX

One of Egypt’s largest banks in terms of assets, deposits, loans, and employees, was beaten by low C-SAT results due to high AHT. RAYA ...

Posts by Raya CX