RAYA Customer Experience is an award-winning business process management (BPM), contact center outsourcing (CCO), and CX solutions provider of over 20 years. Our CX experts ensure customers are happy and loyal to global companies including Fortune 500 companies in Europe, the Middle East, and Africa in 15 different languages.
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RAYA CX is Recognized as a Major Contender and Star Performer in Everest Group’s CXM PEAK Matrix® EMEA 2023
What Experts Say About Us
“With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals”
“Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”
“A good strategy is to put your employees first and provide better support and services to your clients. The product offers an easy way to find and execute tasks and automate repetitive tasks—a great tool, for pushing announcements and notifications to the employees.”
“These were good initiatives taken during the crisis to manage the situation. You worked well on employee satisfaction, and your CSAT scores improved, as did employee experience scores.”