koreai | RAYA CX

The Power of Human Talent and Advanced Conversational AI Combined

RAYA CX + Kore.ai

Combining Raya CX’s expertise in contact center and customer experience with the power of Kore.ai’s conversational AI, we can offer your customers a seamless journey.

A STAR PERFORMER IN CUSTOMER EXPERIENCE MANAGEMENT PARTNERS WITH A LEADER IN CONVERSATIONAL AI

The opportunities are endless!

As a star performer in Everest Group’s CXM PEAK Matrix® EMEA 2023, we’ve partnered with Kore.ai a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms to bring your customers a seamless experience.

BETTER TOGETHER

RAYA CX + Kore.ai
Unleashing the power of Enterprise AI

RAYA CX and Kore.ai can create the perfect balance between human talent and advanced technology to bring your customers the finest experience and your brand revenue growth, cost reduction, customer satisfaction, and loyalty.

YOU CAN LEVERAGE LARGE LANGUAGE MODELS & GENERATIVE AI

SMART COPILOT

For IVA Development

Use Case Suggestions
Conversation Preview & Auto-dialog Generation
Training Data Suggestions
NLU Test Data Suggestions

DYNAMIC CONVERSATIONS

Based On Generative Language Models

Zero-Shot Learning Model
Few-Shot Learning Model
Knowledge AI
AI-Assisted Adaptive Dialog
Dynamic Paraphrasing

ADVANCED ANALYTICS

User VA Conversation Insights
Intent Discovery
Agent Performance Insights
Quality Management Insights
Quality Management Insights

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