Raya CX, Author at RAYA CX

18 Sep 2024

Hyper-Personalization in E-Commerce: Knowing Your Customers Better Than They Know Themselves

September 26, 2024
By Raya CX

Experiences are everywhere, but truly great ones are memorable. When shopping online customers have preferences and need options, cus...

31 Jul 2024

INFOGRAPHICS

Gulf Customers Shaping CX Travel Trends

August 8, 2024
By Raya CX

Gulf customers can’t get enough of travel. And that means they’re setting trends and making waves. The region is experiencing a remarka...

17 Jul 2024

BLOGS

Jet-Set with Tech: Transforming Customer Experience in the Travel Industry

July 18, 2024
By Raya CX

Ready, set, go! And you can’t go without the right customer experience. The travel industry has been booming for years after Covid an...

07 Jul 2024

CASE STUDIES

BPO Case Study: How RAYA CX Scaled the HRO Solutions of the Leading Bank in Egypt 2000% to meet its 19 million customers’ needs

August 6, 2024
By Raya CX

The finance and banking industry standards are continuously evolving, as customer bases are growing immensely, and their needs dynami...

01 Jul 2024

NEWS

RAYA CX gets certified by COPC for the 17th year in a row

August 6, 2024
By Raya CX

We are proud to be COPC Contact Centers certified for the 17th year in a row! The COPC certification is the most prestigious recognit...

12 Jun 2024

BLOGS

Flex to Impress: Scaling Customer Experience Through Adaptability

August 8, 2024
By Raya CX

Customer demands and market landscapes shift rapidly. To thrive, businesses must be agile and proactive. Technology and workforce nee...

23 May 2024

NEWS

Enhancing Customer Experience through AI-driven CX: Bringing Innovation and Human Connection Together

August 8, 2024
By Raya CX

We are pleased to share this guest blog post written by Aishwarya Barjatya, Practice Director, and Rishav Kumar, Senior Analyst at Ev...

19 May 2024

NEWS

Strong Q1 2024 Results!

August 6, 2024
By Raya CX

RAYA CX has just released its Q1 2024 financial report, and we're happy with the results! We've witnessed substantial year-on-year gr...

08 May 2024

INFOGRAPHICS

Elevating Real Estate CX Through AI-Powered Personalization

August 6, 2024
By Raya CX

Real estate CX is a critical component of success in the complex and competitive industry. Every interaction matters, and staying ahe...

19 Apr 2024

NEWS, PRESS RELEASES

Raya Customer Experience Announces Appointment of Alaa ElKhishen as Chief Executive Officer

August 8, 2024
By Raya CX

Cairo, Egypt, 17th of April 2024: Raya Customer Experience (RCX), a leading BPO company, is pleased to announce the appointment of Al...

Posts by Raya CX