17 Jul 2024 BLOGS Jet-Set with Tech: Transforming Customer Experience in the Travel Industry July 18, 2024 By Raya CX 0 comments Ready, set, go! And you can’t go without the right customer experience. The travel industry has been booming for years after Covid an...Continue reading
07 Jul 2024 CASE STUDIES BPO Case Study: How RAYA CX Scaled the HRO of the Leading Bank in Egypt 2000% to meet its 19 million customers’ needs July 18, 2024 By Raya CX The finance and banking industry standards are continuously evolving, as customer bases are growing immensely, and their needs dynami...Continue reading
01 Jul 2024 NEWS RAYA CX gets certified by COPC for the 17th year in a row July 18, 2024 By Raya CX We are proud to be COPC certified for the 17th year in a row! The COPC certification is the most prestigious recognition in our indus...Continue reading
12 Jun 2024 BLOGS Flex to Impress: Scaling Customer Experience Through Adaptability June 13, 2024 By Raya CX Customer demands are ever-changing and so is the market landscape. So, agility and proactivity are the only ways to succeed. The type...Continue reading
23 May 2024 NEWS Enhancing Customer Experience through AI-driven CX: Bringing Innovation and Human Connection Together May 23, 2024 By Raya CX We are pleased to share this guest blog post written by Aishwarya Barjatya, Practice Director, and Rishav Kumar, Senior Analyst at Ev...Continue reading
19 May 2024 NEWS Strong Q1 2024 Results! May 20, 2024 By Raya CX RAYA CX has just released its Q1 2024 financial report, and we're happy with the results! We've witnessed substantial year-on-year gr...Continue reading
08 May 2024 INFOGRAPHICS Elevating Real Estate CX Through AI-Powered Personalization May 13, 2024 By Raya CX In the complex real estate industry, where every interaction counts, staying ahead of the curve is crucial. With the increasing digit...Continue reading
19 Apr 2024 NEWS, PRESS RELEASES Raya Customer Experience Announces Appointment of Alaa ElKhishen as Chief Executive Officer April 20, 2024 By Raya CX Cairo, Egypt, 17th of April 2024: Raya Customer Experience (RCX), a leading BPO company, is pleased to announce the appointment of Al...Continue reading
19 Mar 2024 NEWS RAYA CX Achieves Impressive FY 2023 Earnings: Revenue Soars by 60% YoY March 19, 2024 By Raya CX RAYA CX has just released its FY 2023 financial report, and we're thrilled with the results! We've witnessed substantial year-on-year...Continue reading
29 Feb 2024 Unforgettable CX Journeys David Rickard on AI in Europe on Unforgettable CX Journeys February 29, 2024 By Raya CX Episode 1: How AI is Creating Unforgettable CX Journeys in Europe This is Unforg...Continue reading