27 Nov 2024 BLOGS Customer Centricity: Transforming Call Centers into CX Powerhouses December 3, 2024 By Raya CX 0 comments Customer centricity is a term thrown around often but what does it really mean for CX providers and how can it transform your busines...Continue reading
18 Nov 2024 NEWS Outstanding Q3 Results! November 18, 2024 By Raya CX We are excited to share RAYA CX’s Q3 2024 performance, showcasing remarkable achievements across the board! We’ve seen year-on-year g...Continue reading
27 Oct 2024 INFOGRAPHICS From Data to Dollars: How European Giants Use CX Analytics to Save Millions October 28, 2024 By Raya CX Savings by the millions and it’s all in your data. And we looked at the European market for insights. European business giants are leve...Continue reading
18 Sep 2024 BLOGS Hyper-Personalization in E-Commerce: Knowing Your Customers Better Than They Know Themselves September 26, 2024 By Raya CX Experiences are everywhere, but truly great ones are memorable. When shopping online customers have preferences and need options, cus...Continue reading
31 Jul 2024 INFOGRAPHICS Gulf Customers Shaping CX Travel Trends August 8, 2024 By Raya CX Gulf customers can’t get enough of travel. And that means they’re setting trends and making waves. The region is experiencing a remarka...Continue reading
17 Jul 2024 BLOGS Jet-Set with Tech: Transforming Customer Experience in the Travel Industry July 18, 2024 By Raya CX Ready, set, go! And you can’t go without the right customer experience. The travel industry has been booming for years after Covid an...Continue reading
07 Jul 2024 CASE STUDIES BPO Case Study: How RAYA CX Scaled the HRO Solutions of the Leading Bank in Egypt 2000% to meet its 19 million customers’ needs August 6, 2024 By Raya CX The finance and banking industry standards are continuously evolving, as customer bases are growing immensely, and their needs dynami...Continue reading
01 Jul 2024 NEWS RAYA CX gets certified by COPC for the 17th year in a row August 6, 2024 By Raya CX We are proud to be COPC Contact Centers certified for the 17th year in a row! The COPC certification is the most prestigious recognit...Continue reading
12 Jun 2024 BLOGS Flex to Impress: Scaling Customer Experience Through Adaptability August 8, 2024 By Raya CX Customer demands and market landscapes shift rapidly. To thrive, businesses must be agile and proactive. Technology and workforce nee...Continue reading
23 May 2024 BLOGS Enhancing Customer Experience through AI-driven CX: Bringing Innovation and Human Connection Together November 5, 2024 By Raya CX We are pleased to share this guest blog post written by Aishwarya Barjatya, Practice Director, and Rishav Kumar, Senior Analyst at Ev...Continue reading