Raya CX, Author at RAYA CX

27 Nov 2024

Customer Centricity: Transforming Call Centers into CX Powerhouses

December 3, 2024
By Raya CX
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Customer centricity is a term thrown around often but what does it really mean for CX providers and how can it transform your busines...

18 Nov 2024

NEWS

Outstanding Q3 Results!

November 18, 2024
By Raya CX

We are excited to share RAYA CX’s Q3 2024 performance, showcasing remarkable achievements across the board! We’ve seen year-on-year g...

27 Oct 2024

INFOGRAPHICS

From Data to Dollars: How European Giants Use CX Analytics to Save Millions

October 28, 2024
By Raya CX

Savings by the millions and it’s all in your data. And we looked at the European market for insights. European business giants are leve...

18 Sep 2024

BLOGS

Hyper-Personalization in E-Commerce: Knowing Your Customers Better Than They Know Themselves

September 26, 2024
By Raya CX

Experiences are everywhere, but truly great ones are memorable. When shopping online customers have preferences and need options, cus...

31 Jul 2024

INFOGRAPHICS

Gulf Customers Shaping CX Travel Trends

August 8, 2024
By Raya CX

Gulf customers can’t get enough of travel. And that means they’re setting trends and making waves. The region is experiencing a remarka...

17 Jul 2024

BLOGS

Jet-Set with Tech: Transforming Customer Experience in the Travel Industry

July 18, 2024
By Raya CX

Ready, set, go! And you can’t go without the right customer experience. The travel industry has been booming for years after Covid an...

07 Jul 2024

CASE STUDIES

BPO Case Study: How RAYA CX Scaled the HRO Solutions of the Leading Bank in Egypt 2000% to meet its 19 million customers’ needs

August 6, 2024
By Raya CX

The finance and banking industry standards are continuously evolving, as customer bases are growing immensely, and their needs dynami...

01 Jul 2024

NEWS

RAYA CX gets certified by COPC for the 17th year in a row

August 6, 2024
By Raya CX

We are proud to be COPC Contact Centers certified for the 17th year in a row! The COPC certification is the most prestigious recognit...

12 Jun 2024

BLOGS

Flex to Impress: Scaling Customer Experience Through Adaptability

August 8, 2024
By Raya CX

Customer demands and market landscapes shift rapidly. To thrive, businesses must be agile and proactive. Technology and workforce nee...

23 May 2024

BLOGS

Enhancing Customer Experience through AI-driven CX: Bringing Innovation and Human Connection Together

November 5, 2024
By Raya CX

We are pleased to share this guest blog post written by Aishwarya Barjatya, Practice Director, and Rishav Kumar, Senior Analyst at Ev...

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