INFORMATION TECHNOLOGY OUTSOURCING (ITO)
Offering cutting-edge ITO services to unlock your company potential
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OUR IT EXPERTS PROVIDE EXCEPTIONAL SERVICE FOR ALL YOUR TECH NEEDS
ITO is all about outsourcing your IT services. It covers everything from basic technical support to more complex issues like managing your tech infrastructure. It’s like having a team of IT experts by your side, taking care of all your tech needs.
We offer an encompassing range of offerings that extend from basic technical support services to intricate levels of technical support and infrastructure outsourcing.
ITO Services We Provide
RAYA CX for ITO infrastructure, help desk services, and predictive data analytics

INFRASTRUCTURE
OUTSOURCING

  • Cloud Solutions
  • Telco Infrastructure
  • Voice & Technology components include IP telephony, recording, and IVR usage.
  • Omnichannel solutions
  • Predictive Dialer Solutions
  • QMS & WFM Tools

RAYA CX for ITO infrastructure, help desk services, and predictive data analytics

TECHNICAL
SUPPORT SERVICES

  • IT Help Desk / Services Desk Technical Support Lines
  • Knowledge-base
  • 3rd lines of support integration
  • Incident Management
  • K-base Management
  • Tickets Management

RAYA CX for ITO infrastructure, help desk services, and predictive data analytics
OFFERING EXCEPTIONAL AI AND PREDICTIVE ANALYTICS
At Raya CX, we’re seriously good at implementing and deploying AI and Predictive Analytics (AIPA) in every aspect of our business. We’ve infused our company with the latest technology to achieve some mind-blowing results!
AI and Predictive Analytics, AIPA is all about using data to predict what’s coming our way. It’s like having a superpower that lets us anticipate future trends and events. By analyzing past data, we can make informed choices and navigate our path with a lot more certainty.
Our commitment is unwavering. We’re dedicated to harnessing the most cutting-edge technologies out there combined with our CX domain expertise to bring exceptional customer experiences every day.
So, if you’re in need of outstanding IT outsourcing or want to witness the power of AI and Predictive Analytics firsthand, we’ve got you covered.
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INTRODUCING RCX PULSE

TAP INTO THE POWER OF DATA ANALYTICS AND PREDICTIVE INSIGHTS

Predictive analytics is like a crystal ball for businesses. By analyzing historical data with statistical modeling, data mining, AI, and machine learning, we make predictions about the future. It helps us identify hidden opportunities and risks that may not be obvious.
We know your customers’ needs and wants before they do to provide valuable interactions and limitless growth!
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GET READY TO UNLOCK THE POTENTIAL OF DATA WITH RCX PULSE