Raya CX, Author at RAYA CX

12 Jul 2021

RAYA Customer Experience Launches its Market Expansion Strategy by Acquiring Gulf CX

August 18, 2022
By Raya CX

As the world marches rapidly towards digitization, RAYA Customer Experience (RAYA CX) not only copes with the ongoing trends, but man...

05 Jul 2021

NEWS, PRESS RELEASES

Refky Discusses RAYA CX’s Digital Transformation Leap with ICT Business

September 6, 2021
By Raya CX

As RAYA Customer Experience (RAYA CX), one of RAYA Holding subsidiaries, has acclaimed both domestic and international leadership in ...

30 Jun 2021

CASE STUDIES

Revamping CX for a Renowned Automaker

October 16, 2022
By Raya CX

Low C-SAT scores, plus high Average Response Time and Turnaround Time (TAT) were hurting a renowned automaker's CX before approaching R...

28 Jun 2021

NEWS

RAYA CX Celebrates “Empower Your Future” Graduate Students

June 28, 2021
By Raya CX

On June 27th, 2021, Ahmed Refky, RAYA CX's CEO, celebrated the graduation of the "Empower Your Future" program students through a vir...

21 Jun 2021

NEWS, PRESS RELEASES

Business Monthly Prides RAYA CX on Its Transformation

July 11, 2021
By Raya CX

In June 2021, The Business Monthly of The Journal of the American Chamber of Commerce in Egypt has published RAYA’s grand transformat...

20 Jun 2021

NEWS

Raya cx gets certified by COPC for the 14th year in a row

December 6, 2023
By Raya CX

For the 14th year in a row, RAYA Customer Experience (RAYA CX) gets certified by COPC on its most recent version 6.2, the most presti...

14 Jun 2021

NEWS

7 HABITS OF CUSTOMER-OBSESSED COMPANIES

June 14, 2021
By Raya CX

According to the 2021 Forrester's Customer Index, CX Leaders gained 43% in performance compared to CX laggards, who saw a 33.9% decre...

30 May 2021

NEWS

RAYA’S GRAND TRANSFORMATION TOWARDS CX EXCELLENCE

March 3, 2022
By Raya CX

Throughout the journey of exerting every effort in establishing itself as a global CX leader, the company is proud to finally announc...

27 May 2021

NEWS

Raya CX Is A Contact Center World Awards 2021 Finalist

August 7, 2024
By Raya CX

Earlier this year, RAYA has announced participating in the world's largest contact center association 'Contact Center World' 2021 16t...

23 May 2021

NEWS

GULF-BASED COMPANY ACCEPTS RAYA CONTACT CENTER’S BINDING OFFER OF ACQUISITION

August 11, 2024
By Raya CX

RAYA Contact Center had previously disclosed submitting a binding offer to acquire a majority stake of a Gulf-based Business Process ...

Posts by Raya CX