30 Mar 2023 CASE STUDIES Uncover the CX and DX Strategy Behind RAYA CX’s High Levels of Customer Happiness March 30, 2023 By RAYA CX Customer happiness. We all want it but how do we get it, maintain it, and grow it? Customer experience and digital transformation ...Continue reading
20 Oct 2022 CASE STUDIES How RAYA CX Took the British Council from High Social Media Response Times to High Sales Growth in 11 Months November 2, 2022 By RAYA CX RAYA CX is putting a spotlight on its successful CX journey with the British Council in the MENA region through our case study. RCX h...Continue reading
31 Jul 2022 BLOGS, CASE STUDIES RAYA CX Chatbot Ray in the IAOP Spotlight March 28, 2023 By RAYA CX We’re proud to have our very own chatbot Ray featured in the member spotlight by the International Association of Outsourcing Profess...Continue reading
17 Nov 2021 CASE STUDIES Uplifting a Leading American Quick Service Restaurants’ CX During the Pandemic in only 10 Months September 12, 2022 By RAYA CX The pandemic has had a monumental effect on people, businesses, and industries all over the world. The quick-service restaurant sector ...Continue reading
30 Jun 2021 CASE STUDIES Revamping CX for a Renowned Automaker October 16, 2022 By RAYA CX Low C-SAT scores, plus high Average Response Time and Turnaround Time (TAT) were hurting a renowned automaker's CX before approaching R...Continue reading
20 May 2021 CASE STUDIES Increased CX by Developing Incentive Compensation Management & Improving Quality Assurance November 28, 2021 By RAYA CX The client is one of the largest Egyptian online malls with more than 70k produc...Continue reading
20 Apr 2021 CASE STUDIES Using Call Driver Analytics to Improve Customer Care November 28, 2021 By RAYA CX Team Business Area Name: Customer Care The Client: A Popular International Retail Chain For this case study, RAYA CX has received R...Continue reading
25 Mar 2021 CASE STUDIES Banking Root Analysis to Uplift Low C-SAT in 4 Months October 12, 2022 By RAYA CX One of Egypt’s largest banks in terms of assets, deposits, loans, and employees, was beaten by low C-SAT results due to high AHT. RAYA ...Continue reading
10 Jan 2021 CASE STUDIES RAYA CC’s WFH Model Exploits Egypt’s Resilient Infrastructure November 28, 2021 By RAYA CX Unlike many other countries in different regions, Egypt adapted immensely, succeeding in a smooth WFH transition and migrating 50-85% o...Continue reading