CASE STUDIES | RAYA CX

15 Jul

RAYA’s CX and DX Strategy: The Air France-KLM Weather Disruption

July 19, 2026
By Raya CX

See how Raya CX managed airline CX through a 177% surge in call volume during a 16-day European weather disruption, satisfaction intact...

15 Jul

CASE STUDIES, WHITEPAPERS

Why Offshoring? A Structural Response to CX Scale and Volatility

July 16, 2026
By Raya CX

Understanding when offshoring strengthens CX delivery, what drives it, and what it cannot fix on its own. Customer experience operatio...

15 Jul

CASE STUDIES, WHITEPAPERS

ISO/IEC 27001: Information Security as an Operating Discipline for CX

July 16, 2026
By Raya CX

How Raya CX embeds ISO/IEC 27001 governance into daily CX operations to protect data and simplify vendor risk reviews. Customer experi...

07 Jul

CASE STUDIES

BPO Case Study: How RAYA CX Scaled the HRO Solutions of the Leading Bank in Egypt 2000% to meet its 19 million customers’ needs

February 8, 2026
By Raya CX

The finance and banking industry standards are continuously evolving, as customer bases are growing immensely, and their needs dynamica...

30 Mar

CASE STUDIES

Uncover the CX and DX Strategy Behind RAYA CX’s High Levels of Customer Happiness

August 25, 2024
By Raya CX

Happy customer service is the cornerstone of any successful business. We all want to achieve it, but how do we get there, maintain it, ...

20 Oct

CASE STUDIES

How RAYA CX Took the British Council from High Social Media Response Times to High Sales Growth in 11 Months

December 16, 2024
By Raya CX

RAYA CX is putting a spotlight on its successful CX journey with the British Council in the MENA region through our case study. RCX has...

31 Jul

BLOGS, CASE STUDIES

RAYA CX Chatbot Ray in the IAOP Spotlight

February 8, 2026
By Raya CX

We’re proud to have our very own chatbot Ray featured in the member spotlight by the International Association of Outsourcing Professio...

17 Nov

CASE STUDIES

QSR Restaurant Customer Experience Strategy Amidst Pandemic:10-Month Uplift

February 8, 2026
By Raya CX

The pandemic has had a monumental effect on people, businesses, and industries all over the world. The quick-service restaurant sector ...

30 Jun

CASE STUDIES

Revamping CX for a Renowned Automaker

October 16, 2022
By Raya CX

Low C-SAT scores, plus high Average Response Time and Turnaround Time (TAT) were hurting a renowned automaker's CX before approaching R...

20 May

CASE STUDIES

Increased CX by Developing Incentive Compensation Management & Improving Quality Assurance

November 28, 2021
By Raya CX

The client is one of the largest Egyptian online malls with more than 70k products with the widest assortment at unbeatable prices, 2.5...