We provide an optimal combination of integrated Web, live agent, and IVR channels, with exceptional customer experience based on your program’s needs. We ensure your company is compliant with industry regulations and is leveraging a large, geographically diverse labor pool with the knowledge base and systems that support the dissemination of information.
Comprehensive agent recruiting, hiring and training ensure that our advisors positively represent your products and services to improve your customers’ brand loyalty and product use. We provide all information needed by agents to handle customer inquiries via an easily accessible knowledge base. Through an optimal combination of integrated Web, live agent, and IVR channels, SUPPLIER provides an exceptional customer experience based on your program needs with the best in class security to ensure your company is compliant with industry regulations. As a final point, our company can leverage a large, geographically diverse labor pool with the knowledge base and systems that support the dissemination of information such as marketing promotions, product changes, and inventory notices.
A LOOK AT OUR SOLUTIONS
RAYA IS YOUR BRIDGE THAT BRINGS AN EXCITING, EXCEPTIONAL, AND ELEVATED SHOPPING EXPERIENCE TO YOUR CUSTOMERS.
What Experts Say About Us
“With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals”
“Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”
“A good strategy is to put your employees first and provide better support and services to your clients. The product offers an easy way to find and execute tasks and automate repetitive tasks—a great tool, for pushing announcements and notifications to the employees.”
“These were good initiatives taken during the crisis to manage the situation. You worked well on employee satisfaction, and your CSAT scores improved, as did employee experience scores.”