05 Jul 2021 NEWS, PRESS RELEASES Refky Discusses RAYA CX’s Digital Transformation Leap with ICT Business September 6, 2021 By Raya CX As RAYA Customer Experience (RAYA CX), one of RAYA Holding subsidiaries, has acclaimed both domestic and international leadership in ...Continue reading
30 Jun 2021 CASE STUDIES Revamping CX for a Renowned Automaker October 16, 2022 By Raya CX Low C-SAT scores, plus high Average Response Time and Turnaround Time (TAT) were hurting a renowned automaker's CX before approaching R...Continue reading
28 Jun 2021 NEWS RAYA CX Celebrates “Empower Your Future” Graduate Students June 28, 2021 By Raya CX On June 27th, 2021, Ahmed Refky, RAYA CX's CEO, celebrated the graduation of the "Empower Your Future" program students through a vir...Continue reading
21 Jun 2021 NEWS, PRESS RELEASES Business Monthly Prides RAYA CX on Its Transformation July 11, 2021 By Raya CX In June 2021, The Business Monthly of The Journal of the American Chamber of Commerce in Egypt has published RAYA’s grand transformat...Continue reading
20 Jun 2021 NEWS Raya cx gets certified by COPC for the 14th year in a row December 6, 2023 By Raya CX For the 14th year in a row, RAYA Customer Experience (RAYA CX) gets certified by COPC on its most recent version 6.2, the most presti...Continue reading
14 Jun 2021 NEWS 7 HABITS OF CUSTOMER-OBSESSED COMPANIES June 14, 2021 By Raya CX According to the 2021 Forrester's Customer Index, CX Leaders gained 43% in performance compared to CX laggards, who saw a 33.9% decre...Continue reading
30 May 2021 NEWS RAYA’S GRAND TRANSFORMATION TOWARDS CX EXCELLENCE March 3, 2022 By Raya CX Throughout the journey of exerting every effort in establishing itself as a global CX leader, the company is proud to finally announc...Continue reading
27 May 2021 NEWS Raya CX Is A Contact Center World Awards 2021 Finalist August 7, 2024 By Raya CX Earlier this year, RAYA has announced participating in the world's largest contact center association 'Contact Center World' 2021 16t...Continue reading
23 May 2021 NEWS GULF-BASED COMPANY ACCEPTS RAYA CONTACT CENTER’S BINDING OFFER OF ACQUISITION August 11, 2024 By Raya CX RAYA Contact Center had previously disclosed submitting a binding offer to acquire a majority stake of a Gulf-based Business Process ...Continue reading
20 May 2021 CASE STUDIES Increased CX by Developing Incentive Compensation Management & Improving Quality Assurance November 28, 2021 By Raya CX The client is one of the largest Egyptian online malls with more than 70k produc...Continue reading