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Posts by Raya CX

HomeArticles Posted by Raya CX (Page 10)
05 Jul
NEWS, PRESS RELEASES

Refky Discusses RAYA CX’s Digital Transformation Leap with ICT Business

  • September 6, 2021
  • By author-avatar Raya CX
As RAYA Customer Experience (RAYA CX), one of RAYA Holding subsidiaries, has acclaimed both domestic and international leadership in pr...

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30 Jun
CASE STUDIES

Revamping CX for a Renowned Automaker

  • October 16, 2022
  • By author-avatar Raya CX
Low C-SAT scores, plus high Average Response Time and Turnaround Time (TAT) were hurting a renowned automaker's CX before approaching R...

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28 Jun
NEWS

RAYA CX Celebrates “Empower Your Future” Graduate Students

  • June 28, 2021
  • By author-avatar Raya CX
On June 27th, 2021, Ahmed Refky, RAYA CX's CEO, celebrated the graduation of the "Empower Your Future" program students through a virtu...

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21 Jun
NEWS, PRESS RELEASES

Business Monthly Prides RAYA CX on Its Transformation

  • July 11, 2021
  • By author-avatar Raya CX
In June 2021, The Business Monthly of The Journal of the American Chamber of Commerce in Egypt has published RAYA’s grand transformatio...

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20 Jun
NEWS

Raya cx gets certified by COPC for the 14th year in a row

  • February 8, 2026
  • By author-avatar Raya CX
For the 14th year in a row, RAYA Customer Experience (RAYA CX) gets certified by COPC on its most recent version 6.2, the most prestigi...

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14 Jun
BLOGS

7 HABITS OF CUSTOMER-OBSESSED COMPANIES

  • February 8, 2026
  • By author-avatar Raya CX
According to the 2021 Forrester's Customer Index, CX Leaders gained 43% in performance compared to CX laggards, who saw a 33.9% decreas...

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30 May
NEWS

RAYA’S GRAND TRANSFORMATION TOWARDS CX EXCELLENCE

  • February 8, 2026
  • By author-avatar Raya CX
Throughout the journey of exerting every effort in establishing itself as a global CX leader, the company is proud to finally announce ...

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27 May
NEWS

Raya CX Is A Contact Center World Awards 2021 Finalist

  • February 8, 2026
  • By author-avatar Raya CX
Earlier this year, RAYA has announced participating in the world's largest contact center association 'Contact Center World' 2021 16th ...

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23 May
NEWS

GULF-BASED COMPANY ACCEPTS RAYA CONTACT CENTER’S BINDING OFFER OF ACQUISITION

  • February 8, 2026
  • By author-avatar Raya CX
RAYA Contact Center had previously disclosed submitting a binding offer to acquire a majority stake of a Gulf-based Business Process Ou...

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20 May
CASE STUDIES

Increased CX by Developing Incentive Compensation Management & Improving Quality Assurance

  • November 28, 2021
  • By author-avatar Raya CX
The client is one of the largest Egyptian online malls with more than 70k products with the widest assortment at unbeatable prices, 2.5...

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RAYA Customer Experience provides next-generation BPO and CX on behalf of clients across various verticals. Our end-to-end customer experience journey is supported by the latest technology and the most skilled and passionate people.

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© 2026 - RAYA CUSTOMER EXPERIENCE, All Rights Reserved.
  • EXPLORE RCX
    • ABOUT RCX
    • OUR LEADERSHIP
    • LOCATIONS & LANGUAGES
    • SOCIAL IMPACT
      • Empower Your Future Program
  • WHAT WE DO
    • CONTACT CENTER & CXM SERVICES
    • DIGITAL CX
    • CALL CENTER LEASING
    • HR OUTSOURCING
    • INFORMATION TECHNOLOGY OUTSOURCING
  • YOUR INDUSTRY
    • BORN-DIGITAL
    • RETAIL & ECOMMERCE
    • AUTOMOTIVE
    • FINTECH & BFSI
    • FMCG
    • GAMES
    • HEALTHCARE
    • TRAVEL & LEISURE
    • WHITE GOODS
    • MEDIA & COMMUNICATION
    • GOVERNMENT & PUBLIC SERVICE
  • RCX RESOURCES
    • BLOGS
    • CASE STUDIES
    • USE CASES
    • PRESS RELEASES
    • INTERVIEWS
      • Unforgettable CX Journeys
    • WEBINARS
    • NEWS
    • INFOGRAPHICS
    • RCX GUIDE
  • CAREERS
    • JOIN RAYA CX
  • GET IN TOUCH
  • INVESTOR RELATIONS
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