Low C-SAT scores, plus high Average Response Time and Turnaround Time (TAT) were hurting a renowned automaker’s CX before approaching RAYA Customer Experience (RAYA CX) for support.
The client’s objectives were to continue boosting their growth rate, depending on a more customer-centric approach, create a more intuitive and friendly customer experience, establishing more insightful communication with their customer base.
RAYA CX embraced a 4-step approach to develop and implement a customized solution that dissects its operations. A thorough case study has been conducted to track the successful methods implemented to transform the client’s CX.
“True collaboration is essential to any successful partnership,” said Debi Hamill, IAOP CEO. “We see this every year in our Global Outsourcing 100 applicants contributing their success to strategic partnerships. For that, IAOP is thrilled to congratulate RAYA CX as a recipient of the 2022 Excellence in Strategic Partnerships Recognition.”