RCX RESOURCES | Page 10 of 12

30 Jun

Revamping CX for a Renowned Automaker

October 16, 2022
By Raya CX

Low C-SAT scores, plus high Average Response Time and Turnaround Time (TAT) were hurting a renowned automaker's CX before approaching R...

28 Jun

NEWS

RAYA CX Celebrates “Empower Your Future” Graduate Students

June 28, 2021
By Raya CX

On June 27th, 2021, Ahmed Refky, RAYA CX's CEO, celebrated the graduation of the "Empower Your Future" program students through a virtu...

21 Jun

NEWS, PRESS RELEASES

Business Monthly Prides RAYA CX on Its Transformation

July 11, 2021
By Raya CX

In June 2021, The Business Monthly of The Journal of the American Chamber of Commerce in Egypt has published RAYA’s grand transformatio...

20 Jun

NEWS

Raya cx gets certified by COPC for the 14th year in a row

February 10, 2025
By Raya CX

For the 14th year in a row, RAYA Customer Experience (RAYA CX) gets certified by COPC on its most recent version 6.2, the most prestigi...

14 Jun

NEWS

7 HABITS OF CUSTOMER-OBSESSED COMPANIES

June 14, 2021
By Raya CX

According to the 2021 Forrester's Customer Index, CX Leaders gained 43% in performance compared to CX laggards, who saw a 33.9% decreas...

30 May

NEWS

RAYA’S GRAND TRANSFORMATION TOWARDS CX EXCELLENCE

March 3, 2022
By Raya CX

Throughout the journey of exerting every effort in establishing itself as a global CX leader, the company is proud to finally announce ...

27 May

NEWS

Raya CX Is A Contact Center World Awards 2021 Finalist

August 7, 2024
By Raya CX

Earlier this year, RAYA has announced participating in the world's largest contact center association 'Contact Center World' 2021 16th ...

23 May

NEWS

GULF-BASED COMPANY ACCEPTS RAYA CONTACT CENTER’S BINDING OFFER OF ACQUISITION

August 11, 2024
By Raya CX

RAYA Contact Center had previously disclosed submitting a binding offer to acquire a majority stake of a Gulf-based Business Process Ou...

20 May

CASE STUDIES

Increased CX by Developing Incentive Compensation Management & Improving Quality Assurance

November 28, 2021
By Raya CX

The client is one of the largest Egyptian online malls with more than 70k products with the widest assortment at unbeatable prices, 2.5...

20 May

PRESS RELEASES

RCC Wins the Title of “Ambassador of Hope” on Zayed Humanitarian Day for Supporting Children with Autism in Developing Countries

May 21, 2021
By Raya CX

Celebrating Raya’s development role and activities within its framework of social responsibility, and affirming Raya’s humanitarian eff...