Raya CX, Author at RAYA CX

15 Aug 2022

Top 5 Tips to Humanizing Technology for Incredible Customer Experiences

September 8, 2022
By Raya CX

Our webinar Humanizing Technology to Drive the Future of Retail touched on many crucial points and featured #ecommerce and CX experts...

02 Aug 2022

INTERVIEWS

Refky on RAYA CX’s Transformation Growth and Expansions in ICT Magazine

July 1, 2024
By Raya CX

RAYA CX CEO, Ahmed Refky was interviewed in the July issue of ICT Business Magazine. This special issue is dedicated to the IT and te...

31 Jul 2022

BLOGS, CASE STUDIES

RAYA CX Chatbot Ray in the IAOP Spotlight

March 28, 2023
By Raya CX

We’re proud to have our very own chatbot Ray featured in the member spotlight by the International Association of Outsourcing Profess...

19 Jun 2022

NEWS

RAYA CX and Palm Hills Developments Celebrating a Successful 5-Year Partnership of CX Excellence

June 19, 2022
By Raya CX

This month RAYA CX and Palm Hills Developments celebrated their 5-year partnership going strong with the attendance of the VP of Clie...

14 Jun 2022

WEBINARS

Sam Hanna on CX Challenges, Data, and Technology in Interview with CX Live

June 15, 2022
By Raya CX

Watch our CRO, Sam Hanna share his insights on the main CX challenges, the importance of data analytics as well as many CX issues in ...

08 Jun 2022

NEWS

Raya CX gets certified by COPC for the 15th year in a row

December 10, 2024
By Raya CX

We are proud to be COPC call center certified for the 15th year in a row! The COPC certification is the most prestigious recognition ...

06 Jun 2022

INTERVIEWS

Refky on the transformation of the BPM Industry and the Key to RAYA CX’s Success

March 27, 2024
By Raya CX

In an interview on the show Shoghl 3ali on the Egyptian channel CBC with host Dina Abdelkarim, our CEO, Ahmed Refky shed light on the...

26 May 2022

NEWS

RAYA CX Wins the Best CX and Operational Excellence at CX Live Awards

October 13, 2022
By Raya CX

RAYA CX team receives the award for Best CX and Operational Excellence on our behalf at the CX Live Awards, Middle East 2022! A ...

19 May 2022

NEWS

RAYA CX Q1 2022 Earnings: Note from the CEO

May 19, 2022
By Raya CX

RAYA CX Q1 2022 earnings report has been published. Our CEO, Ahmed Refky stated, I’m pleased to see year-on-year growth across all fi...

15 May 2022

INFOGRAPHICS

Make or Break: Top 3 E-commerce Trends in CX

June 5, 2022
By Raya CX

With e-commerce booming, you have to always be 2 steps ahead to cater to your customer’s everchanging expectations and keep up with r...

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