We are proud to be COPC certified for the 15th year in a row! The COPC certification is the most prestigious recognition in our industry for any customer experience operation, given by the US-based COPC Inc.
The certification process is an independent and objective assessment of the operation’s current performance compared to the requirements found in the COPC Customer Experience (CX) Standard.
The certificate examines four key areas leadership, processes, people, and performance. Once certified this proves that your customers are receiving the best service, regardless of how or where they contact you, and your company is committed to delivering a consistent and superior experience.
Thank you to all our RCXers for ensuring we secure this certificate for the 15th time by delivering excellent CX and having a customer-centric mindset.
Check out the list of certified operators here https://www.copc.com/what-we-do/certification/copc-certified-organizations/