Raya CX, Author at RAYA CX

14 May 2023

Enhancing Customer Experience with Predictive Analysis in Self-Service Virtual Agents

July 29, 2024
By Raya CX

Why Use Predictive Analysis?In today's fast-paced digital era, contact centers strive to deliver exceptional customer experiences while...

30 Mar 2023

CASE STUDIES

Uncover the CX and DX Strategy Behind RAYA CX’s High Levels of Customer Happiness

August 25, 2024
By Raya CX

Happy customer service is the cornerstone of any successful business. We all want to achieve it, but how do we get there, maintain it...

21 Mar 2023

NEWS, PRESS RELEASES

IAOP® Names RAYA CX a Leader in the 2023 Global 100 Outsourcing List

October 15, 2024
By Raya CX

For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the...

15 Mar 2023

NEWS

RAYA CX Welcomes its New CEO Ahmed Aboulezz

August 8, 2024
By Raya CX

RAYA CX gladly announces the appointment of our new CEO, Ahmed Aboulezz. Ahmed Aboulezz has over 20+ years of experience in customer...

14 Mar 2023

NEWS

Strong Results for RAYA CX’s FY 2022

March 14, 2023
By Raya CX

RAYA CX’s FY 2022 earnings report has been published with noticeable year-on-year growth across all figures, specifically a 54% incre...

02 Mar 2023

NEWS

RCX’s chatbot Ray won at GCXA 23

August 25, 2024
By Raya CX

Check out our exciting day at the Gulf Customer Experience Awards 23 in Dubai! We attended the CX TrendTalks™ and Gulf Customer E...

23 Feb 2023

BLOGS

How Will CX Look Like in the Metaverse?

September 17, 2024
By Raya CX

Enhance customer experiences in the metaverse, a virtual world where people interact with each other and digital objects. With the ri...

20 Feb 2023

NEWS, PRESS RELEASES

RAYA CX Participates in a Day of Service to Benefit the Children of 57357

August 27, 2024
By Raya CX

Children's Cancer Hospital Egypt 57357 has received a voluntary donation from Raya Customer Experience (RCX), a division of Raya Hold...

23 Jan 2023

BLOGS, INFOGRAPHICS

10 Ways Investing in CX can Drive Your Business’ Growth

August 27, 2024
By Raya CX

There’s always talk about customer experience and spending on CX outsourcing services, but is the ROI there? Numerous studies show c...

22 Jan 2023

BLOGS, NEWS

Raya is a Certified Top Employer 2023!

October 13, 2024
By Raya CX

We’re proud to announce that we are now a certified Top Employer 2023 by the global authority, Top Employers Institute, which recognize...

Posts by Raya CX