RAYA CX is a leading global outsourcer that provides exceptional customer experience solutions to various industries. To further enhance its customer service capabilities, RAYA CX has implemented a real-time call analysis & agent assistant system with speech analysis called RCX Pulse. This cutting-edge solution helps RAYA CX monitor and analyze customer calls in real time, providing valuable insights and assisting agents in delivering outstanding customer experiences.
RAYA CX faced challenges in maintaining consistent service quality across its customer interactions. With a large volume of calls being handled by agents, it was difficult to monitor each conversation effectively and provide immediate guidance to agents. RAYA CX required a solution that could analyze calls in real time, identify important information, and provide actionable suggestions to agents during their interactions. That’s where RCX Pulse came into play and helps RAYA CX unlock results for clients.
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