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Posts by Raya CX

HomeArticles Posted by Raya CX (Page 3)
David Rickard on AI in Europe on Unforgettable CX Journeys
29 Feb
Unforgettable CX Journeys

David Rickard on AI in Europe on Unforgettable CX Journeys

  • August 19, 2024
  • By author-avatar Raya CX
Episode 1: How AI is Creating Unforgettable CX Journeys in Europe with insights from David Rickard ...

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Raya CX for BPO is a leader in the IAOP 2024 Global outsourcing 100 companies
22 Feb
BLOGS, NEWS

IAOP® Recognizes RAYA CX a Leader in the 2024 Global 100 Outsourcing List

  • February 8, 2026
  • By author-avatar Raya CX
For the fourth consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by th...

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Customer Happiness Recipe: The Perfect Blend of CX Ingredients
18 Feb
BLOGS

Customer Happiness Recipe: The Perfect Blend of CX Ingredients

  • August 15, 2024
  • By author-avatar Raya CX
Customer happiness is the cornerstone of any thriving business. Creating a delightful customer experience is like crafting a mouthwater...

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How AI is Revolutionizing CX and Reducing Costs to Bring You Big Wins in BPM and BPO
24 Jan
INFOGRAPHICS

How AI is Revolutionizing CX and Reducing Costs to Bring You Big Wins in BPM and BPO

  • March 27, 2024
  • By author-avatar Raya CX
In the ever-evolving landscape of business, staying ahead of the curve is crucial for success. The convergence of artificial intell...

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CX Strategy in Crisis: 11 Tips to Navigate Tough Times
14 Dec
INFOGRAPHICS

Navigating Turbulent Times: 11 Tips for a Strong CX Strategy in Times of Crises

  • August 14, 2024
  • By author-avatar Raya CX
In the face of unforeseen challenges and disruptions, maintaining a strong customer experience (CX) strategy is crucial for businesses ...

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Everest Partner David Rickard Comments on Raya CX PEAK Recognition
04 Dec
NEWS

David Rickard, Partner at Everest Group’s Statement on RAYA CX PEAK Recognition

  • January 15, 2025
  • By author-avatar Raya CX
Insightful Reflections from Everest Partner David Rickard, as RAYA CX is recognized as a Major Contender and Star Performer in Everest ...

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Raya CX: Q3 2023 Earnings Report - Record Growth!
30 Nov
NEWS

RAYA CX Achieves Remarkable Q3 2023 Earnings: Revenue Soars by 61.6% YoY

  • June 22, 2025
  • By author-avatar Raya CX
RAYA CX’s Q3 2023 earnings report has been published and we’re livid about the results! We’ve seen year-on-year growth across all figur...

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RAYA CX: Major Contender & Star Performer in Everest CXM 2023
27 Nov
NEWS, PRESS RELEASES

RAYA CX is Recognized as a Major Contender and Star Performer in Everest Group’s CXM PEAK Matrix® EMEA 2023

  • August 12, 2024
  • By author-avatar Raya CX
Recognized for the 3rd consecutive year and one of only 3 chosen star performers in EMEA. Cairo, Egypt – November 27, 2023 – RAYA CX, ...

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Unlocks Opportunities8
26 Oct
BLOGS, INFOGRAPHICS

UAE E-commerce: CX Unlocks Opportunities

  • February 8, 2026
  • By author-avatar Raya CX
The UAE is known as a shopping haven from luxury brands to exclusive items and everything in between. It’s a shopping addict's dream. K...

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RAYA CX’s H1 2023 Earnings: 68% Revenue & 475% Net Profit
17 Aug
NEWS

RAYA CX Achieves Incredible H1 2023 Earnings: Revenue Soars by 68.4% YoY

  • October 5, 2025
  • By author-avatar Raya CX
RAYA CX’s H1 2023 earnings report has been published and we’re ecstatic about the results! We’ve seen year-on-year growth across all fi...

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RAYA Customer Experience provides next-generation BPO and CX on behalf of clients across various verticals. Our end-to-end customer experience journey is supported by the latest technology and the most skilled and passionate people.

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  • EXPLORE RCX
    • ABOUT RCX
    • OUR LEADERSHIP
    • LOCATIONS & LANGUAGES
    • SOCIAL IMPACT
      • Empower Your Future Program
  • WHAT WE DO
    • CONTACT CENTER & CXM SERVICES
    • DIGITAL CX
    • CALL CENTER LEASING
    • HR OUTSOURCING
    • INFORMATION TECHNOLOGY OUTSOURCING
  • YOUR INDUSTRY
    • BORN-DIGITAL
    • RETAIL & ECOMMERCE
    • AUTOMOTIVE
    • FINTECH & BFSI
    • FMCG
    • GAMES
    • HEALTHCARE
    • TRAVEL & LEISURE
    • WHITE GOODS
    • MEDIA & COMMUNICATION
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  • RCX RESOURCES
    • BLOGS
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    • USE CASES
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      • Unforgettable CX Journeys
    • WEBINARS
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    • JOIN RAYA CX
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