RCX RESOURCES | Page 12 of 14

23 May

NEWS

GULF-BASED COMPANY ACCEPTS RAYA CONTACT CENTER’S BINDING OFFER OF ACQUISITION

February 8, 2026
By Raya CX

RAYA Contact Center had previously disclosed submitting a binding offer to acquire a majority stake of a Gulf-based Business Process Ou...

20 May

CASE STUDIES

Increased CX by Developing Incentive Compensation Management & Improving Quality Assurance

November 28, 2021
By Raya CX

The client is one of the largest Egyptian online malls with more than 70k products with the widest assortment at unbeatable prices, 2.5...

20 May

PRESS RELEASES

RCC Wins the Title of “Ambassador of Hope” on Zayed Humanitarian Day for Supporting Children with Autism in Developing Countries

May 21, 2021
By Raya CX

Celebrating Raya’s development role and activities within its framework of social responsibility, and affirming Raya’s humanitarian eff...

20 Apr

CASE STUDIES

Using Call Driver Analytics to Improve Customer Care

February 8, 2026
By Raya CX

Team Business Area Name: Customer Care The Client: A Popular International Retail Chain For this case study, RAYA CX has received Rec...

15 Apr

NEWS

The Egyptian Minister of Youth and Sports Inspects RAYA Contact Center

February 8, 2026
By Raya CX

Dr. Ashraf Sobhy, Minister of Youth and Sports, inspected on Wednesday 14 April City Club’s customer service center at RAYA Contact Cen...

31 Mar

NEWS

Outstanding Seat Rental Solutions by RAYA Contact Center

February 8, 2026
By Raya CX

Throughout the past couple of years, Egypt has proved its outsourcing leadership ahead of many competitive countries. Countries like In...

25 Mar

CASE STUDIES

Banking Root Analysis to Uplift Low C-SAT in 4 Months

October 12, 2022
By Raya CX

One of Egypt’s largest banks in terms of assets, deposits, loans, and employees, was beaten by low C-SAT results due to high AHT. RAYA ...

16 Mar

PRESS RELEASES

RAYA Contact Center is among The Top 100 Outsourcing Companies around The World

February 8, 2026
By Raya CX

RAYA Contact Center is among The Top 100 Outsourcing Companies around The World Aligned with its strategic vision to enhance brand e...

01 Mar

PRESS RELEASES

RAYA Contact Center Named to the Top 100 Companies in Egypt

February 8, 2026
By Raya CX

The Top 100 Companies in Egypt recognized among the most contributing companies to the Egyptian economyUnder the patronage of Prime Min...

22 Feb

PRESS RELEASES

RAYA Contact Center Is A GCXA ’21 Winner!

February 8, 2026
By Raya CX

RAYA Contact Center is standing in line with global CX leaders and professionals as a finalist for three of the most competitive Gulf C...