RCX RESOURCES | Page 11 of 12

25 Mar 2021

Banking Root Analysis to Uplift Low C-SAT in 4 Months

October 12, 2022
By Raya CX

One of Egypt’s largest banks in terms of assets, deposits, loans, and employees, was beaten by low C-SAT results due to high AHT. RAYA ...

16 Mar 2021

PRESS RELEASES

RAYA Contact Center is among The Top 100 Outsourcing Companies around The World

August 11, 2024
By Raya CX

RAYA Contact Center is among The Top 100 Outsourcing Companies around The World Aligned with its strategic vision to enhance bra...

01 Mar 2021

PRESS RELEASES

RAYA Contact Center Named to the Top 100 Companies in Egypt

August 11, 2024
By Raya CX

The Top 100 Companies in Egypt recognized among the most contributing companies to the Egyptian economyUnder the patronage of Prime Min...

22 Feb 2021

PRESS RELEASES

RAYA Contact Center Is A GCXA ’21 Winner!

May 21, 2021
By Raya CX

RAYA Contact Center is standing in line with global CX leaders and professionals as a finalist for three of the most competitive Gulf C...

26 Jan 2021

BLOGS

RAYA Contact Center’s Innovation in BDC Gets Global Recognition

January 30, 2023
By Raya CX

RAYA Contact Center Wins Best Automotive Customer Service Provider from The Global Automotive Awards for its 2020 Performance. Despi...

10 Jan 2021

CASE STUDIES

RAYA CC’s WFH Model Exploits Egypt’s Resilient Infrastructure

November 28, 2021
By Raya CX

Unlike many other countries in different regions, Egypt adapted immensely, succeeding in a smooth WFH transition and migrating 50-85% o...

06 Jan 2021

NEWS

RAYA CC Received ICT-NCF Certification From ITIDA

May 21, 2021
By Raya CX

In recent years, technology and digitalization have left a great impact on Egypt to follow the competency national model and cope with ...

11 Dec 2020

BLOGS

Top Emerging Customer Experience Trends in the Gulf Region

December 14, 2024
By Raya CX

We are pleased to share this guest blog post written by Aishwarya Barjatya, Practice Director at Everest Group, a global research fir...

10 Dec 2020

WHITEPAPERS

Driving European Customer Experience Excellence Whitepaper

May 21, 2021
By Raya CX

Raya continues the delivery of customer experience services to its clients across Europe. As a legacy player that has been supporting E...

02 Dec 2020

BLOGS

How To Stand Out Your MCommerce Business In 2021

May 21, 2021
By Raya CX

Mentioning eCommerce regularly as a well-known term doesn't take retailers' or consumers' by surprise anymore, yet the fascination from...