RCX RESOURCES | Page 11 of 12

20 Apr

Using Call Driver Analytics to Improve Customer Care

December 6, 2023
By Raya CX

Team Business Area Name: Customer Care The Client: A Popular International Retail Chain For this case study, RAYA CX has received Rec...

15 Apr

NEWS

The Egyptian Minister of Youth and Sports Inspects RAYA Contact Center

August 11, 2024
By Raya CX

Dr. Ashraf Sobhy, Minister of Youth and Sports, inspected on Wednesday 14 April City Club’s customer service center at RAYA Contact Cen...

31 Mar

NEWS

Outstanding Seat Rental Solutions by RAYA Contact Center

August 11, 2024
By Raya CX

Throughout the past couple of years, Egypt has proved its outsourcing leadership ahead of many competitive countries. Countries like In...

25 Mar

CASE STUDIES

Banking Root Analysis to Uplift Low C-SAT in 4 Months

October 12, 2022
By Raya CX

One of Egypt’s largest banks in terms of assets, deposits, loans, and employees, was beaten by low C-SAT results due to high AHT. RAYA ...

16 Mar

PRESS RELEASES

RAYA Contact Center is among The Top 100 Outsourcing Companies around The World

August 11, 2024
By Raya CX

RAYA Contact Center is among The Top 100 Outsourcing Companies around The World Aligned with its strategic vision to enhance brand e...

01 Mar

PRESS RELEASES

RAYA Contact Center Named to the Top 100 Companies in Egypt

August 11, 2024
By Raya CX

The Top 100 Companies in Egypt recognized among the most contributing companies to the Egyptian economyUnder the patronage of Prime Min...

22 Feb

PRESS RELEASES

RAYA Contact Center Is A GCXA ’21 Winner!

May 21, 2021
By Raya CX

RAYA Contact Center is standing in line with global CX leaders and professionals as a finalist for three of the most competitive Gulf C...

26 Jan

BLOGS

RAYA Contact Center’s Innovation in BDC Gets Global Recognition

January 30, 2025
By Raya CX

RAYA Contact Center Wins Best Automotive Customer Service Provider from The Global Automotive Awards for its 2020 Performance. Despi...

10 Jan

CASE STUDIES

RAYA CC’s WFH Model Exploits Egypt’s Resilient Infrastructure

November 28, 2021
By Raya CX

Unlike many other countries in different regions, Egypt adapted immensely, succeeding in a smooth WFH transition and migrating 50-85% o...

06 Jan

NEWS

RAYA CC Received ICT-NCF Certification From ITIDA

May 21, 2021
By Raya CX

In recent years, technology and digitalization have left a great impact on Egypt to follow the competency national model and cope with ...