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17 Feb 2022

When it comes to personalization people may think of customized products or using a customer’s name when addressing them. However, it...

27 Jan 2022

Check out our infographic on Saudi Arabia’s 2030 digital transformation vision in numbers. 🇸🇦 SA’s end goal is to become one of the ...

23 Nov 2021

Black Friday comes around every year and customers are bombarded with deals, offers and massive discounts. However, it does come at a...

12 Oct 2021

Research has shown that the banking sector is most suited to an immediate rollout of chatbots compared to other industries due to more ...

15 Aug 2021

In today’s world, marketing and audience acquisition are ever-changing spheres. This dynamic phenomenon is largely down to the world ...

26 Jan 2021

RAYA Contact Center Wins Best Automotive Customer Service Provider from The Global Automotive Awards for its 2020 Performance. Despi...

11 Dec 2020

We are pleased to share this guest blog post written by Aishwarya Barjatya, Practice Director at Everest Group, a global research fir...

02 Dec 2020

Mentioning eCommerce regularly as a well-known term doesn't take retailers' or consumers' by surprise anymore, yet the fascination from...