WHITE GOODS

RAYA CX

WHITE GOODS

CX Excellence When Presenting Your Products & Services to Improve Brand Loyalty.

We provide an optimal combination of integrated Web, live agent, and IVR channels, with exceptional customer experience based on your program’s needs. We ensure your company is compliant with industry regulations and is leveraging a large, geographically diverse labor pool with the knowledge base and systems that support the dissemination of information.

In today’s industrialized manufacturing sector, it’s crucial that both customers and end-users have a strong affinity to your products and brands. Yet many companies are challenged to deliver quality customer care because of the volume of information housed in the disparate systems required to support certain products. Whether through a live agent or Web self-service.
Raya CX can deliver an outsourced customer care solution that will optimize the customer experience by providing effective, efficient interaction.
Raya CX has an impressive track record of experience and technology to handle a variety of calls, including product inquiries, dealer locator services, lead management and acquisition services, product/service support, warranty management, and loyalty and retention services.

Comprehensive agent recruiting, hiring and training ensure that our advisors positively represent your products and services to improve your customers’ brand loyalty and product use. We provide all information needed by agents to handle customer inquiries via an easily accessible knowledge base. Through an optimal combination of integrated Web, live agent, and IVR channels, SUPPLIER provides an exceptional customer experience based on your program needs with the best in class security to ensure your company is compliant with industry regulations. As a final point, our company can leverage a large, geographically diverse labor pool with the knowledge base and systems that support the dissemination of information such as marketing promotions, product changes, and inventory notices.

A LOOK AT OUR SOLUTIONS

RAYA IS YOUR BRIDGE THAT BRINGS AN EXCITING, EXCEPTIONAL, AND ELEVATED SHOPPING EXPERIENCE TO YOUR CUSTOMERS.

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What Experts Say About Us

“A big thank you and congratulations to the companies named to the 2022 Global Outsourcing 100® for rising to the occasion in a particularly challenging year”, said IAOP CEO, Debi Hamill. “Your tenacity, grit, and leadership were critical to ensuring our industry came out the other side of the global pandemic and we’re pleased to recognize you for your quality and performance excellence.”
Debi Hamill IAOP CEO
"Raya CX leverages strategic partnerships with leading technological providers and its own proprietary solutions like RCX Connect, RCX Pulse, and RCX ERP to provide end-to-end digital CX services. In the EMEA region, it is known for its proactive problem-solving, pricing structure, operational efficiency, and relational management. In 2022, it has achieved substantial revenue growth by diversifying into new industries, expanding delivery locations, and enhancing digital engagements."
David Rickard Vice President, Everest Group
“True collaboration is essential to any successful partnership,” said Debi Hamill, IAOP CEO. “We see this every year in our Global Outsourcing 100 applicants contributing their success to strategic partnerships. For that, IAOP is thrilled to congratulate RAYA CX as a recipient of the 2022 Excellence in Strategic Partnerships Recognition.”
Debi Hamill IAOP CEO
“RAYA CX is a global-leading customer experience management company that devotes itself to providing superior services for its clients to minimize friction, maximize efficiency, and meanwhile maintain a human element. Furthermore, riding with the wave of digitization, during its 21 years of dedication, RAYA CX witnesses a huge transformation within the customer experience industry and manages to always stand on the frontline of the revolution.”
TBD Media Group

“With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals”

Peter Ryan Ryan strategic advisory
Raya CX for BPO and Call Center company had Awarded IAOP Global Outsourcing 100

“Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”

IAOP

“A good strategy is to put your employees first and provide better support and services to your clients. The product offers an easy way to find and execute tasks and automate repetitive tasks—a great tool, for pushing announcements and notifications to the employees.”

GCXA22 Judges

“These were good initiatives taken during the crisis to manage the situation. You worked well on employee satisfaction, and your CSAT scores improved, as did employee experience scores.”

GCXA21 Judges