Raya Contact Center is proud to announce COPC re-certification for the 13th year in a row, reflecting our commitment and exceptional ability to excel, we are now operating with 6.1 frameworks released by COPC Inc.
COPC Inc. certification is the most prestigious certification for CX operations. Raya Contact Center adopt and consistently implement best practices to manage customer satisfaction, service, quality, and costs.
Achieving this certification shows our customers, stakeholders that Raya Contact Center strives to be the best in managing the customer experience, and continuously enhancing the customer service journey by improving ease, speed of service while improving the accuracy of the information provided to customers. It’s an essential milestone in the continuing growth and success of Raya Contact Center; it also shows our commitment to providing the highest levels of quality to our client, in line with the same high level of conduct in our business practices. We are always aiming at improving our performance and services.
“We see COPC Inc.’s certification as a major achievement toward our organization, which demonstrates our commitment to providing high-quality, best practice services to our clients, and our ongoing investment in CX technology and development.” Haytham Salama, Governance Director.
What is the COPC Certification?
Certification by COPC Inc. is an evaluation and improvement process based on the COPC Customer Experience (CX) Standard, the most widely used and highly recognized performance management system for customer experience operations. Certification by COPC Inc. validates your organization is using consistent processes and best practices specific to leadership and planning, processes, people, and performance.