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Sam Hanna on CX Challenges, Data, and Technology in Interview with CX Live
Watch our CRO, Sam Hanna share his insights on the main CX challenges, the importance of data analytics as well as many CX issues in an online interview with CX Live and host Wai Mon Aung.
He also shares how RAYA CX uses technology to help brands deal with the flood of data and make the most out of it to reach their goals and the ROI they seek.
Hanna highlights success stories made with RAYA CX’s clients and the pros and cons of outsourcing vs in-house customer experience operations. He also focuses on the top technologies enabling digital transformations of companies as well as the most sought after digital CX feature in 2022 and near future.
Watch the whole interview here
Very insightful Sam. Social and bots are very topical.