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RCX RESOURCES

HomeBlogPage 7
Raya CX: Re-certified to COPC CX Standards for call center along15 years
08 Jun
NEWS

Raya CX gets certified by COPC for the 15th year in a row

  • March 4, 2025
  • By author-avatar Raya CX
We are proud to be COPC call center certified for the 15th year in a row! The COPC certification is the most prestigious recognition in...

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BPO Industry Transformation: Refky's Insight & RAYA CX Success
06 Jun
INTERVIEWS

Refky on the transformation of the BPM Industry and the Key to RAYA CX’s Success

  • March 27, 2024
  • By author-avatar Raya CX
In an interview on the show Shoghl 3ali on the Egyptian channel CBC with host Dina Abdelkarim, our CEO, Ahmed Refky shed light on the t...

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26 May
NEWS

RAYA CX Wins the Best CX and Operational Excellence at CX Live Awards

  • March 11, 2025
  • By author-avatar Raya CX
RAYA CX team receives the award for Best CX and Operational Excellence on our behalf at the CX Live Awards, Middle East 2022!   A bi...

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19 May
NEWS

RAYA CX Q1 2022 Earnings: Note from the CEO

  • May 19, 2022
  • By author-avatar Raya CX
RAYA CX Q1 2022 earnings report has been published. Our CEO, Ahmed Refky stated, I’m pleased to see year-on-year growth across all figu...

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hyper-personalized e-commerce: Top CX Trends to Boost the Sales
15 May
INFOGRAPHICS

Make or Break: Top 3 E-commerce Trends in CX

  • May 6, 2025
  • By author-avatar Raya CX
With e-commerce booming, you have to always be 2 steps ahead to cater to your customer’s everchanging expectations and keep up with rap...

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Artificial Intelligence Myths vs Facts
19 Apr
BLOGS, INFOGRAPHICS

Artificial Intelligence Myths vs Facts

  • July 18, 2024
  • By author-avatar Raya CX
We’re debunking the biggest myths that riddle AI through our infographic! Know the facts that tackle these common misconceptions and ho...

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06 Apr
NEWS

RAYA CX Salutes its 2021 RAC Winners

  • April 6, 2022
  • By author-avatar Raya CX
RAYA CX has recognized 6 outstanding RCXers who have been added to the RAYA Achievers Club (RAC). RAC is where RAYA brings its top achi...

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28 Mar
NEWS

RAYA CX Accelerating Future Corporations Today

  • May 8, 2022
  • By author-avatar Raya CX
RAYA CX was glad to enable 6 incredible startup companies to accelerate in its FutureTECH corporate program’s first cycle. 120 companie...

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Omnichannel Solution: Why It's Crucial for Your Business
17 Mar
BLOGS, INFOGRAPHICS

Can’t Keep Track of Your Customers: Why an Omnichannel is the Solution

  • January 15, 2025
  • By author-avatar Raya CX
Omnichannel platforms are highly talked about, but do you really need an omnichannel solutions, and why is it so important? It can be d...

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Raya CX for BPO and Call Center company had Awarded IAOP Global Outsourcing 100
13 Mar
PRESS RELEASES

IAOP® Selects RAYA CX in the 2022 Global 100 Outsourcing List

  • January 15, 2025
  • By author-avatar Raya CX
For the second consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the...

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RAYA Customer Experience provides next-generation BPO and CX on behalf of clients across various verticals. Our end-to-end customer experience journey is supported by the latest technology and the most skilled and passionate people.

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  • EXPLORE RCX
    • ABOUT RCX
    • OUR LEADERSHIP
    • LOCATIONS & LANGUAGES
    • SOCIAL IMPACT
      • Empower Your Future Program
  • WHAT WE DO
    • CONTACT CENTER & CXM SERVICES
    • DIGITAL CX
    • AI IN CX
    • CALL CENTER LEASING
    • HR OUTSOURCING
    • INFORMATION TECHNOLOGY OUTSOURCING
  • YOUR INDUSTRY
    • BORN-DIGITAL
    • RETAIL & ECOMMERCE
    • AUTOMOTIVE
    • FINTECH & BFSI
    • FMCG
    • GAMES
    • HEALTHCARE
    • TRAVEL & LEISURE
    • WHITE GOODS
    • MEDIA & COMMUNICATION
    • GOVERNMENT & PUBLIC SERVICE
  • RCX RESOURCES
    • BLOGS
    • CASE STUDIES
    • USE CASES
    • WHITEPAPERS
    • PRESS RELEASES
    • INTERVIEWS
      • Unforgettable CX Journeys
    • WEBINARS
    • NEWS
    • INFOGRAPHICS
    • RCX GUIDE
  • CAREERS
    • JOIN RAYA CX
  • GET IN TOUCH
  • INVESTOR RELATIONS
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