Raya Contact Center Company re-certified for the 13th year in a row by COPC

Raya Contact Center Company is proud to announce COPC re-certification for the 13th year in a row, reflecting our commitment and exceptional ability to excel, we are now operating with 6.1 frameworks released by COPC Inc.

COPC Inc. certification is the most prestigious certification for CX operations. Raya Contact Center Company adopts and consistently implements best practices to manage customer satisfaction, service, quality, and costs.

Achieving this certification shows our customers, and stakeholders that Raya Contact Center strives to be the best in managing the customer experience, and continuously enhancing the customer service journey by improving ease, and speed of service while improving the accuracy of the information provided to customers. It’s an essential milestone in the continuing growth and success of Raya Contact Center Company; it also shows our commitment to providing the highest levels of quality to our clients, in line with the same high level of conduct in our business practices. We always aim to improve our performance and services.

“We see COPC Inc.’s certification as a major achievement toward our organization, demonstrating our commitment to providing high-quality, best practice services to our clients, and our ongoing investment in CX technology and development.” Haytham Salama, Governance Director.

What is the COPC Certification?

Certification by COPC Inc. is an evaluation and improvement process based on the COPC Customer Experience (CX) Standard, the most widely used and highly recognized performance management system for customer experience operations. Certification by COPC Inc. validates your organization is using consistent processes and best practices specific to leadership and planning, processes, people, and performance.