CASE STUDIES | RAYA CX

07 Jul 2024

BPO Case Study: How RAYA CX Scaled the HRO Solutions of the Leading Bank in Egypt 2000% to meet its 19 million customers’ needs

August 6, 2024
By Raya CX

The finance and banking industry standards are continuously evolving, as customer bases are growing immensely, and their needs dynami...

30 Mar 2023

CASE STUDIES

Uncover the CX and DX Strategy Behind RAYA CX’s High Levels of Customer Happiness

August 25, 2024
By Raya CX

Happy customer service is the cornerstone of any successful business. We all want to achieve it, but how do we get there, maintain it...

20 Oct 2022

CASE STUDIES

How RAYA CX Took the British Council from High Social Media Response Times to High Sales Growth in 11 Months

December 16, 2024
By Raya CX

RAYA CX is putting a spotlight on its successful CX journey with the British Council in the MENA region through our case study. RCX h...

31 Jul 2022

BLOGS, CASE STUDIES

RAYA CX Chatbot Ray in the IAOP Spotlight

March 28, 2023
By Raya CX

We’re proud to have our very own chatbot Ray featured in the member spotlight by the International Association of Outsourcing Profess...

17 Nov 2021

CASE STUDIES

Uplifting a Leading American Quick Service Restaurants’ CX During the Pandemic in only 10 Months

September 12, 2022
By Raya CX

The pandemic has had a monumental effect on people, businesses, and industries all over the world. The quick-service restaurant sector ...

30 Jun 2021

CASE STUDIES

Revamping CX for a Renowned Automaker

October 16, 2022
By Raya CX

Low C-SAT scores, plus high Average Response Time and Turnaround Time (TAT) were hurting a renowned automaker's CX before approaching R...

20 May 2021

CASE STUDIES

Increased CX by Developing Incentive Compensation Management & Improving Quality Assurance

November 28, 2021
By Raya CX

The client is one of the largest Egyptian online malls with more than 70k produc...

20 Apr 2021

CASE STUDIES

Using Call Driver Analytics to Improve Customer Care

December 6, 2023
By Raya CX

Team Business Area Name: Customer Care The Client: A Popular International Retail Chain For this case study, RAYA CX has received R...

25 Mar 2021

CASE STUDIES

Banking Root Analysis to Uplift Low C-SAT in 4 Months

October 12, 2022
By Raya CX

One of Egypt’s largest banks in terms of assets, deposits, loans, and employees, was beaten by low C-SAT results due to high AHT. RAYA ...

10 Jan 2021

CASE STUDIES

RAYA CC’s WFH Model Exploits Egypt’s Resilient Infrastructure

November 28, 2021
By Raya CX

Unlike many other countries in different regions, Egypt adapted immensely, succeeding in a smooth WFH transition and migrating 50-85% o...