UAE E-commerce: CX Unlocks Opportunities

The UAE is known as a shopping haven from luxury brands to exclusive items and everything in between. It’s a shopping addict’s dream. Known for having extravagant malls and a thriving fashion scene with Dubai Fashion Week just ending a week ago, it’s no wonder all eyes are on Dubai and the UAE.

And with technology taking the forefront in the UAE it’s no surprise that the e-commerce landscape is quite promising. According to Statista, the e-commerce market size is forecasted to reach 17 billion U.S. dollars by 2025.

We’ve created this infographic to look at the landscape, major platforms, preferred purchasing methods, insights, expectations, and most importantly opportunities.

There are plenty of opportunities for growth in various industries whether fashion, luxury, electronics, or fintech. The UAE’s strong market and purchasing power pose great room for ROI.

However, this can only be made possible through exceptional CX because UAE consumers have high standards for their buying journey and want to fully enjoy experiences. They have growing expectations and only companies that exceed them will succeed and create customer loyalty.

So, CX is unlocking limitless opportunities in the UAE e-commerce landscape! Do you have the right CX strategy to meet and exceed the UAE customer expectations?