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Posts by Raya CX

HomeArticles Posted by Raya CX
22 Dec
BLOGS

Top Emerging Customer Experience Trends in the Gulf Region

  • December 29, 2024
  • By author-avatar Raya CX
We are pleased to share this guest blog post written by Aishwarya Barjatya, Practice Director, and Akshara Vaidhyanathan, Senior Analy...

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Call Center in Dubai: Transforming Customer Service with Raya CX
27 Nov
BLOGS

Customer Centricity: Transforming Call Centers into CX Powerhouses

  • December 3, 2024
  • By author-avatar Raya CX
Customer centricity is a term thrown around often but what does it really mean for CX providers and how can it transform your business....

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18 Nov
NEWS

Outstanding Q3 Results!

  • November 18, 2024
  • By author-avatar Raya CX
We are excited to share RAYA CX’s Q3 2024 performance, showcasing remarkable achievements across the board! We’ve seen year-on-year gro...

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How European Giants Use CX Analytics to Save Millions
27 Oct
INFOGRAPHICS

From Data to Dollars: How European Giants Use CX Analytics to Save Millions

  • October 28, 2024
  • By author-avatar Raya CX
Savings by the millions and it’s all in your data. And we looked at the European market for insights. European business giants are leve...

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Hyper-Personalization in E-Commerce: Knowing Your Customers Better Than They Know Themselves
18 Sep
BLOGS

Hyper-Personalization in E-Commerce: Knowing Your Customers Better Than They Know Themselves

  • December 22, 2024
  • By author-avatar Raya CX
Experiences are everywhere, but truly great ones are memorable. When shopping online customers have preferences and need options, custo...

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Ensuring Olympic Gold Medal-Worthy CX in Fintech Outsourcing Solutions
18 Aug
BLOGS

Ensuring Olympic Gold Medal-Worthy CX in Fintech Outsourcing Solutions

  • December 18, 2024
  • By author-avatar Raya CX
Lessons from the 2024 Olympics  The 2024 Paris Olympics have ended, the world’s greatest athletes competed for gold, and there are v...

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Gulf Customers Shaping CX Travel Trends
31 Jul
INFOGRAPHICS

Gulf Customers Shaping CX Travel Trends

  • August 8, 2024
  • By author-avatar Raya CX
Gulf customers can’t get enough of travel. And that means they’re setting trends and making waves. The region is experiencing a remarka...

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Transforming Customer Experience in Travel with Raya CX Chatbot
17 Jul
BLOGS

Jet-Set with Tech: Transforming Customer Experience in the Travel Industry

  • July 18, 2024
  • By author-avatar Raya CX
Ready, set, go! And you can’t go without the right customer experience. The travel industry has been booming for years after Covid and ...

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How RAYA CX Scaled HRO Solutions for Leading Bank by 2000%
07 Jul
CASE STUDIES

BPO Case Study: How RAYA CX Scaled the HRO Solutions of the Leading Bank in Egypt 2000% to meet its 19 million customers’ needs

  • August 6, 2024
  • By author-avatar Raya CX
The finance and banking industry standards are continuously evolving, as customer bases are growing immensely, and their needs dynamica...

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Raya CX: Re-certified to COPC CX Standard for Contact Centers -17 years
01 Jul
NEWS

RAYA CX gets certified by COPC for the 17th year in a row

  • August 6, 2024
  • By author-avatar Raya CX
We are proud to be COPC Contact Centers certified for the 17th year in a row! The COPC certification is the most prestigious recognitio...

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© 2024 - RAYA CUSTOMER EXPERIENCE, All Rights Reserved.
  • EXPLORE RCX
    • ABOUT RCX
    • OUR LEADERSHIP
    • LOCATIONS & LANGUAGES
    • SOCIAL IMPACT
      • Empower Your Future Program
  • WHAT WE DO
    • CONTACT CENTER & CXM SERVICES
    • DIGITAL CX
    • AI IN CX
    • CALL CENTER LEASING
    • HR OUTSOURCING
    • INFORMATION TECHNOLOGY OUTSOURCING
  • YOUR INDUSTRY
    • BORN-DIGITAL
    • RETAIL & ECOMMERCE
    • AUTOMOTIVE
    • FINTECH & BFSI
    • FMCG
    • GAMES
    • HEALTHCARE
    • TRAVEL & LEISURE
    • WHITE GOODS
    • MEDIA & COMMUNICATION
    • GOVERNMENT & PUBLIC SERVICE
  • RCX RESOURCES
    • BLOGS
    • CASE STUDIES
    • USE CASES
    • WHITEPAPERS
    • PRESS RELEASES
    • INTERVIEWS
      • Unforgettable CX Journeys
    • WEBINARS
    • NEWS
    • INFOGRAPHICS
    • RCX GUIDE
  • CAREERS
    • JOIN RAYA CX
  • GET IN TOUCH
  • INVESTOR RELATIONS
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