IAOP® Recognizes Raya CX as a Leader in the 2026 Global Outsourcing 100®

Raya CX has once again been recognized by the International Association of Outsourcing Professionals (IAOP®) as a Leader in the 2026 Global Outsourcing 100®, marking the company’s sixth consecutive year of inclusion on the prestigious list.

Raya CX’s continued presence on the list reflects its long-term commitment to operational excellence, scalable customer experience solutions, and trusted partnerships with global clients across industries.

A Milestone Year of Consistency and Growth

Achieving IAOP recognition for six consecutive years underscores Raya CX’s ability not only to perform, but to sustain performance at a global standard. Over the past year, the company has continued to expand its capabilities across customer experience management, digital transformation, AI-enabled engagement, multilingual support, and integrated outsourcing solutions, while maintaining strong governance, compliance, and service quality benchmarks.

In 2026, Raya CX further strengthened its global delivery model by investing in advanced analytics, automation, and intelligent customer interaction platforms, enabling clients to enhance efficiency, improve customer satisfaction, and adapt quickly to evolving market demands.

Rigorous Evaluation by IAOP®

Companies included in the Global Outsourcing 100® are evaluated through a comprehensive and independent assessment process conducted by IAOP®. The evaluation criteria include:

• Customer references and satisfaction
• Awards and industry certifications
• Programs for innovation
• Corporate social responsibility and sustainability initiatives

Raya CX’s recognition as a Leader reflects our strong performance across all these dimensions, supported by long-standing client relationships, globally recognized certifications, and a consistent focus on innovation and responsible business practices.

Driving Innovation in Customer Experience

Throughout 2025 and into 2026, Raya CX continued to evolve its CX offerings by integrating AI-powered chatbots, data-driven insights, and omnichannel engagement strategies into our service portfolio. These capabilities have enabled our customers to deliver more personalized, efficient, and resilient customer interactions at scale.

By combining human expertise with intelligent automation, Raya CX supports enterprises in optimizing customer journeys while maintaining flexibility, security, and operational control, key priorities in today’s complex global business environment.

Commitment to People and Purpose

Beyond technology and service delivery, Raya CX’s inclusion in the 2026 Global Outsourcing 100® also reflects its ongoing investment in people development, workplace culture, and community impact. We continue to prioritize talent enablement, continuous learning, diversity, and ethical operations as core pillars of our growth strategy.

Corporate social responsibility remains a central focus, with initiatives aimed at supporting local communities, promoting sustainability, and creating long-term value for stakeholders across regions.

Looking Ahead

As Raya CX celebrates its sixth consecutive year of IAOP recognition, the company remains focused on the future, continuing to help organizations transform customer experience, streamline operations, and unlock sustainable growth through innovative outsourcing solutions.

This milestone reinforces Raya CX’s position as a trusted global partner and highlights our readiness to meet the evolving needs of businesses worldwide.

About IAOP

IAOP established in 2005, is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes.

About RAYA CX

RAYA CX provides next-generation customer support on behalf of clients across many verticals. RAYA CX has been the customer experience partner and global services provider for Fortune 500 companies in North America, Europe, the Middle East, and Africa since 2001. Delivering from the most competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by robust strategies, continuous improvement, and innovation.