MEDIA &
COMMUNICATION

RAYA CX
MEDIA & COMMUNICATION
CX Excellence Across All Media & Communication Channels

The Media & Communication industries have become very competitive with greater penetration of new services, availability of inexpensive and feature-rich devices, consumer education, digital platforms, and value-added services. Today’s consumers and enterprises are selecting their operators based on the quality of their Customer Experience (CX), as it has grown to be a new success differentiator.

To deliver high-quality service, an integrated unified, and unique Customer Experience (CX) across all customer touchpoints is required. We make use of your business insights from your customer interactions and identify particular customer behavior patterns to customize products’ and services’ offerings per the continually changing customers’ needs.

Our philosophy is to go beyond customer satisfaction and facilitate deeper customer–brand relationships by managing a series of interactions across multiple channels to strengthen the brand image of our partners. We support all forms of direct and indirect interactions for the Media & Communication sector, external and internal to the business, involving all communication channels.

 

We offer end-to-end capabilities that cover various sub-processes of the Media & Communication customer interaction value chain. Some of the services we provide within the Media & Communications Industry are:

A LOOK AT OUR SOLUTIONS

RAYA IS YOUR BRIDGE THAT BRINGS AN EXCITING, EXCEPTIONAL, AND ELEVATED SHOPPING EXPERIENCE TO YOUR CUSTOMERS.

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What Experts Say About Us

“A big thank you and congratulations to the companies named to the 2022 Global Outsourcing 100® for rising to the occasion in a particularly challenging year”, said IAOP CEO, Debi Hamill. “Your tenacity, grit, and leadership were critical to ensuring our industry came out the other side of the global pandemic and we’re pleased to recognize you for your quality and performance excellence.”
Debi Hamill IAOP CEO
"Raya CX leverages strategic partnerships with leading technological providers and its own proprietary solutions like RCX Connect, RCX Pulse, and RCX ERP to provide end-to-end digital CX services. In the EMEA region, it is known for its proactive problem-solving, pricing structure, operational efficiency, and relational management. In 2022, it has achieved substantial revenue growth by diversifying into new industries, expanding delivery locations, and enhancing digital engagements."
David Rickard Vice President, Everest Group
“True collaboration is essential to any successful partnership,” said Debi Hamill, IAOP CEO. “We see this every year in our Global Outsourcing 100 applicants contributing their success to strategic partnerships. For that, IAOP is thrilled to congratulate RAYA CX as a recipient of the 2022 Excellence in Strategic Partnerships Recognition.”
Debi Hamill IAOP CEO
“RAYA CX is a global-leading customer experience management company that devotes itself to providing superior services for its clients to minimize friction, maximize efficiency, and meanwhile maintain a human element. Furthermore, riding with the wave of digitization, during its 21 years of dedication, RAYA CX witnesses a huge transformation within the customer experience industry and manages to always stand on the frontline of the revolution.”
TBD Media Group

“With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals”

Peter Ryan Ryan strategic advisory
Raya CX for BPO and Call Center company had Awarded IAOP Global Outsourcing 100

“Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”

IAOP

“A good strategy is to put your employees first and provide better support and services to your clients. The product offers an easy way to find and execute tasks and automate repetitive tasks—a great tool, for pushing announcements and notifications to the employees.”

GCXA22 Judges

“These were good initiatives taken during the crisis to manage the situation. You worked well on employee satisfaction, and your CSAT scores improved, as did employee experience scores.”

GCXA21 Judges