For the fourth consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list.
The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US. Its annual Global Outsourcing 100 list is one of the most prominent acknowledgments that recognizes the world’s best outsourcing companies and advisors.
For the fourth consecutive year, RAYA CX’s recognition as one of the premier outsourcing providers worldwide reaffirms their commitment to delivering exceptional customer service, leading in digital transformation, and maintaining a prominent global position in CX leadership.
Companies that make the Global Outsourcing 100 list are judged based on 4 main categories, which are customer references, awards and certifications, programs for innovation, and corporate social responsibility (CSR).
RAYA CX received accolades from numerous clients, maintaining a consistently high Customer Satisfaction Score (CSS) across diverse industries. The company garnered prestigious certifications and awards, including the COPC certificate, and the GCX 23 award for Best Use of Customer Feedback and Insights. RAYA CX has established partnerships with leading tech providers, leveraging advanced analytics and AI chatbots. Furthermore, the company has overseen several Corporate Social Responsibility (CSR) projects, emphasizing environmental initiatives, community development, and socially impactful sourcing, among other endeavors.
“Sincere appreciation and congratulations to the companies recognized in the 2024 Global Outsourcing 100® for their unwavering commitment to excellence, strategic investments in partnerships, and innovative achievements during a period marked by challenges digital disruption, talent wars and heightened risk and security challenges remarked Debi Hamill, CEO of IAOP. “The dedication and leadership exhibited in delivering exceptional client experiences are truly commendable. Once again, congratulations to all the deserving recipients of this prestigious award.”
The judging is based on a rigorous scoring process that involves an impartial examination by an independent panel of IAOP customer members who have substantial experience selecting outsourcing service providers and advisors for their organizations.
The 2024 judges panel is led by IAOP CEO, Debi Hamill and included Daniel Beimborn, Professor, Frankfurt School of Finance & Management, Mary D. Lewis, COP, former Sourcing Manager II, Supply Chain Management, T-Mobile, Heiko Gewald, Professor, Neu-Ulm University of Applied Sciences, Marc Schermerhorn, COP, Director of Vendor Management, Docusign, Michael Nacarato, COP, Senior Director, Transamerica, FD Giambattista, Vice President, Partner Management and Governance, UNUM, and Surinder Rana, former Senior Officer – Global Real Estate | Corporate Services, International Monetary Fund.
“We are delighted to be selected amongst the top outsourcing providers worldwide,” said Sam Hanna, CRO at RAYA CX. He added, “We’re proud to be chosen for four consecutive years in this prominent list. This strengthens our position as a leading global outsourcing and CX provider, assuring clients that we are committed to delivering the highest quality service and employing the latest technology solutions. Our dedication ensures brand advocacy and providing exceptional customer experiences.”
IAOP’s recognition comes on the heels of RAYA CX’s strategic opening of their second site in KSA in a prominent location in Riyadh. This represents a significant milestone for RAYA CX and demonstrates the company’s commitment to meeting the growing demand for exceptional customer experiences in the region.
In addition to RAYA CX’s participation in the renowned E3 CX Conference in Riyadh, KSA, and the CX Live Show in Dubai, UAE, they exhibited their advanced CX solutions as well as gave keynote and panel discussions. RAYA CX was also recognized by E3 event organizers Ejtemaat KSA and Saudi CX Association for their impact as CX experts and was awarded Best CX Innovation Contact Center at the CX Live Show.
About IAOP
IAOP established in 2005, is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes.
About RAYA CX
RAYA CX provides next-generation customer support on behalf of clients across many verticals. RAYA CX has been the customer experience partner and global services provider for Fortune 1000 companies in North America, Europe, the Middle East, and Africa since 2001. Delivering from the most competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by robust strategies, continuous improvement, and innovation.
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