GOVERNMENT
& PUBLIC SERVICES
& PUBLIC SERVICES
We help government organizations decrease their overall business structure and services costs while maintaining efficiency and provide the required services with CX best practices in mind.
By offering a comprehensive solution to government agencies comprised of people, established processes, and cutting-edge technology, we ensure great customer service and execution of resident requirements and needs. In this domain, we offer multiple services such as inquiries, updating the public with law changes, applications required for multiple processes and campaign support, pension services, educational contact centers for public university applications among many more services.
RAYA IS YOUR BRIDGE THAT BRINGS AN EXCITING, EXCEPTIONAL, AND ELEVATED SHOPPING EXPERIENCE TO YOUR CUSTOMERS.
FEATURED RESOURCES
RAYA CX is Recognized as a Major Contender and Star Performer in Everest Group’s CXM PEAK Matrix® EMEA 2023
UAE E-commerce: CX Unlocks Opportunities
RAYA CX Achieves Incredible H1 2023 Earnings: Revenue Soars by 68.4% YoY
What Experts Say About Us
“With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals”
“Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”
“A good strategy is to put your employees first and provide better support and services to your clients. The product offers an easy way to find and execute tasks and automate repetitive tasks—a great tool, for pushing announcements and notifications to the employees.”
“These were good initiatives taken during the crisis to manage the situation. You worked well on employee satisfaction, and your CSAT scores improved, as did employee experience scores.”