David Rickard on AI in Europe on Unforgettable CX Journeys

This is Unforgettable CX Journeys, the place where we explore unforgettable customer experiences and the experts who create them. Every episode you’ll get to learn more about CX journeys as well as the interesting personal journeys of the masterminds behind them.

On this episode we have a special guest David Rickard, Partner at Everest Group, leading the global customer experience management services, and trust & safety and marketing services. Before joining Everest Group in 2021, David held leadership roles in outsourcing and customer experience including a CX consultancy and Microsoft.

Watch as he shares insights on how AI is changing the whole customer experience in Europe and what was unforgettable about his career journey!