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RETAIL &
ECOMMERCE
RAYA CX
RETAIL & ECOMMERCE
We provide retail & eCommerce companies with digital transformation capabilities supported by CX tools across customers’ journey touchpoints.
As consumers are moving towards omnichannel retail and eCommerce, customers expect nothing but a seamless and easy Customer Experience (CX) regardless of the channel they are using. We unify the CX your business provides via in-store, smartphones, websites, chats, or call centers.
Raya CX optimizes customer experiences and sales across channels to improve customer satisfaction, build loyalty, grow revenues, and reduce operational costs. We implement outsourced services programs that help eCommerce clients get closer to their customers while reinforcing customer loyalty.
Our services include customer service, order processing and order taking, help desk, email, and chat. To help you reach your revenue and service goals while continually enhancing your Customer Experience (CX) through excellent customer service and optimization of costs to your business, we help you meet the industry challenges in reaching your business goals while also leveraging your brand loyalty.
We have been working with global brands supporting their e-commerce platforms providing customer experience management for the past 20 years from multiple delivery sites in Egypt and Poland handling hundreds of thousands of transactions per month through Voice, Email, and Chat. Currently, we cover many eCommerce client operations in Europe, Middle East, Africa, and the GCC region in over 25 languages.
A LOOK AT OUR SOLUTIONS
UNDERSTAND E-TAIL
CUSTOMER JOURNEY
Customer journey maps your customer’s path to loyalty and allows you to engage with your customers not just reactively but proactively!
RAYA IS YOUR BRIDGE THAT BRINGS AN EXCITING, EXCEPTIONAL, AND ELEVATED SHOPPING EXPERIENCE TO YOUR CUSTOMERS.
FEATURED RESOURCES
30
Jun
2021
Revamping CX for a Renowned Automaker
Low C-SAT scores, plus high Average Response Time and Turnaround Time (TAT) were hurting a renowned automaker's CX before approaching R...
28
Jun
2021
RAYA CX Celebrates “Empower Your Future” Graduate Students
On June 27th, 2021, Ahmed Refky, RAYA CX's CEO, celebrated the graduation of the "Empower Your Future" program students through a vir...
21
Jun
2021
Business Monthly Prides RAYA CX on Its Transformation
In June 2021, The Business Monthly of The Journal of the American Chamber of Commerce in Egypt has published RAYA’s grand transformat...
What Experts Say About Us
“A big thank you and congratulations to the companies named to the 2022 Global Outsourcing 100® for rising to the occasion in a particularly challenging year”, said IAOP CEO, Debi Hamill. “Your tenacity, grit, and leadership were critical to ensuring our industry came out the other side of the global pandemic and we’re pleased to recognize you for your quality and performance excellence.”
"Raya CX leverages strategic partnerships with leading technological providers and its own proprietary solutions like RCX Connect, RCX Pulse, and RCX ERP to provide end-to-end digital CX services. In the EMEA region, it is known for its proactive problem-solving, pricing structure, operational efficiency, and relational management. In 2022, it has achieved substantial revenue growth by diversifying into new industries, expanding delivery locations, and enhancing digital engagements."
“True collaboration is essential to any successful partnership,” said Debi Hamill, IAOP CEO. “We see this every year in our Global Outsourcing 100 applicants contributing their success to strategic partnerships. For that, IAOP is thrilled to congratulate RAYA CX as a recipient of the 2022 Excellence in Strategic Partnerships Recognition.”
“RAYA CX is a global-leading customer experience management company that devotes itself to providing superior services for its clients to minimize friction, maximize efficiency, and meanwhile maintain a human element. Furthermore, riding with the wave of digitization, during its 21 years of dedication, RAYA CX witnesses a huge transformation within the customer experience industry and manages to always stand on the frontline of the revolution.”
“With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals”
“Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”
“A good strategy is to put your employees first and provide better support and services to your clients. The product offers an easy way to find and execute tasks and automate repetitive tasks—a great tool, for pushing announcements and notifications to the employees.”
“These were good initiatives taken during the crisis to manage the situation. You worked well on employee satisfaction, and your CSAT scores improved, as did employee experience scores.”
