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Orange & Raya CX Collaboration: A New Era of Telecom Excellence and CX Innovation

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On December 30, 2020
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We are thrilled to announce a dynamic partnership poised to reshape how businesses engage with customers. The official launch of the Orange and Raya CX collaboration unites unparalleled telecom expertise with advanced customer experience solutions, driving progress across industries.

A Visionary Start

The launch event brought together leaders from both organizations: Mohamed Eltouny, Chief Customer Care Officer at Orange, and Alaa Elkhishen, CEO of Raya CX. Both leaders shared compelling perspectives on the partnership’s goals and potential.

Mohamed Eltouny underscored Orange’s dedication to delivering seamless communication services, emphasizing how this collaboration aligns with its mission to empower businesses. With a strong track record in Egypt, including a robust network and a focus on innovation, Orange is well-positioned to address the evolving needs of businesses. Alaa Elkhishen highlighted Raya CX’s commitment to pushing the boundaries of customer experience, calling this partnership a significant step toward providing businesses with transformative CX capabilities.

What This Means for Businesses

This partnership creates a powerful synergy by combining Orange’s dependable telecom solutions with Raya CX’s expertise in customer experience. Businesses stand to gain:

Integrated Communication Solutions:

A seamless fusion of Orange’s telecom services and Raya CX’s customer experience strategies, enabling more efficient and meaningful customer interactions.

Superior Customer Experiences:

By merging Orange’s technological capabilities with Raya CX’s innovative approaches, businesses can achieve and surpass customer expectations.

Resilience for the Future:

Businesses will have access to tools and strategies designed to adapt to a rapidly changing customer landscape, bolstered by Orange’s advancements in connectivity, including 5G technology.

Strengthening the Egyptian Market

This partnership holds particular significance for businesses in Egypt. Orange’s extensive experience and local market expertise ensure that the solutions developed address the unique challenges faced by Egyptian enterprises. By enhancing connectivity and introducing innovative customer engagement strategies, this collaboration aims to empower local businesses to compete and thrive on a global stage.

Shaping the Future Together

This collaboration signals the start of a transformative journey. By combining Orange’s expertise in telecom services with Raya CX’s customer-focused solutions, the partnership sets a new standard for business engagement. Together, these industry leaders are committed to redefining how organizations connect with their audiences.

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