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IAOP® Recognizes RAYA CX a Leader in the 2025 Global 100 Outsourcing List
Raya CX Recognized as a Leader in IAOP’s Global Outsourcing 100 for the 5th Consecutive Year
Raya Customer Experience (Raya CX) is proud to be recognized as a Leader in the International Association of Outsourcing Professionals® (IAOP) Global Outsourcing 100 list for the fifth consecutive year. This prestigious accolade reaffirms our commitment to customer experience innovation, operational excellence, and industry leadership.
IAOP’s Global Outsourcing 100 ranks the world’s top outsourcing providers based on customer references, certifications, and corporate social responsibility initiatives. Our consistent inclusion in this esteemed list underscores our unwavering commitment to delivering world-class outsourcing solutions.
With a workforce of 7,000+ employees and a strong presence across the Middle East, Africa, and Eastern Europe, Raya CX partners with Fortune 500 clients in telecommunications, education, and financial services to drive outstanding customer experiences.
At Raya CX, we lead the way in cutting-edge customer experience solutions, integrating efficiency, digital transformation, and AI-driven engagement strategies to optimize service delivery and enhance client satisfaction. Our expertise in automation, analytics, and omnichannel support ensures that we stay ahead in a constantly evolving industry, empowering businesses to enhance customer engagement.
Beyond technology, our team is committed to providing a human-centric approach to customer interactions, blending innovation with empathy to create exceptional service experiences. By leveraging deep industry knowledge and a data-driven methodology, Raya CX continues to elevate the standards of customer service globally.
This recognition follows a comprehensive and impartial assessment by an independent panel of IAOP customer members, experts with extensive experience in evaluating and selecting top outsourcing providers. The 2025 judging panel, led by IAOP CEO Debi Hamill, included distinguished industry professionals such as Daniel Beimborn (University of Bamberg), Heiko Gewald (Neu-Ulm University of Applied Sciences), Michael Nacarato (Senior Director, Transamerica), FD Giambattista (Former VP, UNUM), and Surinder Rana (Former Senior Officer, IMF).
IAOP’s recognition validates not only our business growth and industry leadership but also our unwavering dedication to delivering exceptional service quality, innovation, and value creation for our clients worldwide.
“We are honored to be recognized among the world’s top outsourcing providers,” said Alaa Elkhishen, CEO of Raya CX. He added, “This milestone reflects our relentless pursuit of service excellence, technological advancement, and customer satisfaction. Our team remains dedicated to leveraging innovative solutions that drive superior customer experiences and long-term client success.”
Our achievements wouldn’t be possible without the trust and partnership of our clients, as well as the passion and expertise of our employees. We remain steadfast in our mission to redefine the customer experience landscape and drive business success for the brands we serve.
Raya CX continues to expand its global footprint by investing in next-generation CX strategies, emerging technologies, and tailored solutions that align with the evolving needs of our clients. Our focus on scalability, flexibility, and efficiency ensures that businesses partnering with us gain a competitive edge in their respective industries.
As we move forward, Raya CX remains committed to fostering meaningful relationships with clients, enhancing operational capabilities, and pioneering new service models that set the benchmark for outsourcing excellence. Our continued innovation and dedication to customer-centricity reinforce our position as a trusted global outsourcing partner.
About IAOP
IAOP established in 2005, is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes.
About RAYA CX
RAYA CX provides next-generation customer support on behalf of clients across many verticals. RAYA CX has been the customer experience partner and global services provider for Fortune 500 companies in North America, Europe, the Middle East, and Africa since 2001. Delivering from the most competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by robust strategies, continuous improvement, and innovation.
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