HEALTHCARE

RAYA CX
HEALTHCARE SOLUTIONS
We promote health awareness campaigns, connect patients to hospitals, clinics & labs for in-hospital appointments or house calls, as well as following up on tests and lab results, appointment setting for labs, doctor offices, clinics, and radiology centers.

Healthcare is a very dynamic and varied industry, and end consumers and patients have become more involved in the processes and decisions and are greatly impacted by the customer experience they come across from the different service providers.

Over the past 20 years, Raya CX has been continuously developing its best practice for addressing its health care client needs through a continuous development and optimization process that led to numerous success stories and testimonials from different client organizations across the region.

Healthcare companies and organizations require a great number of professional personnel to help them update their clients and help them and act on behalf of them in connecting them to their preferred offices and clinics. This has created the need for contact centers to provide an intricate set to best serve your patients using the most trained and skilled employees, alongside medical professionals.
Our centers are exclusively staffed by medical background advisors. Our highly trained staff responds to inquiries from health care professionals, patients, and regular consumers, in compliance with the individual agreed-upon program guidelines, and captures and transfers adverse events and product complaints in a validated database.
Furthermore, RAYA CX engages with many pharmaceutical companies to promote regular use of certain drugs, offer awareness to target pharmacies, manage the order platform for pharmacies and pharmaceutical distributors via phone, email & web platforms, and conduct telephone research among many other services.

A LOOK AT OUR SOLUTIONS

RAYA IS YOUR BRIDGE THAT BRINGS AN EXCITING, EXCEPTIONAL, AND ELEVATED SHOPPING EXPERIENCE TO YOUR CUSTOMERS.

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What Experts Say About Us

“A big thank you and congratulations to the companies named to the 2022 Global Outsourcing 100® for rising to the occasion in a particularly challenging year”, said IAOP CEO, Debi Hamill. “Your tenacity, grit, and leadership were critical to ensuring our industry came out the other side of the global pandemic and we’re pleased to recognize you for your quality and performance excellence.”
Debi Hamill IAOP CEO
"Raya CX leverages strategic partnerships with leading technological providers and its own proprietary solutions like RCX Connect, RCX Pulse, and RCX ERP to provide end-to-end digital CX services. In the EMEA region, it is known for its proactive problem-solving, pricing structure, operational efficiency, and relational management. In 2022, it has achieved substantial revenue growth by diversifying into new industries, expanding delivery locations, and enhancing digital engagements."
David Rickard Vice President, Everest Group
“True collaboration is essential to any successful partnership,” said Debi Hamill, IAOP CEO. “We see this every year in our Global Outsourcing 100 applicants contributing their success to strategic partnerships. For that, IAOP is thrilled to congratulate RAYA CX as a recipient of the 2022 Excellence in Strategic Partnerships Recognition.”
Debi Hamill IAOP CEO
“RAYA CX is a global-leading customer experience management company that devotes itself to providing superior services for its clients to minimize friction, maximize efficiency, and meanwhile maintain a human element. Furthermore, riding with the wave of digitization, during its 21 years of dedication, RAYA CX witnesses a huge transformation within the customer experience industry and manages to always stand on the frontline of the revolution.”
TBD Media Group

“With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals”

Peter Ryan Ryan strategic advisory
Raya CX for BPO and Call Center company had Awarded IAOP Global Outsourcing 100

“Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”

IAOP

“A good strategy is to put your employees first and provide better support and services to your clients. The product offers an easy way to find and execute tasks and automate repetitive tasks—a great tool, for pushing announcements and notifications to the employees.”

GCXA22 Judges

“These were good initiatives taken during the crisis to manage the situation. You worked well on employee satisfaction, and your CSAT scores improved, as did employee experience scores.”

GCXA21 Judges