GOVERNMENT
& PUBLIC SERVICES

RAYA CX
GOVERNMENT
& PUBLIC SERVICES
We Decrease Your Costs While Maintaining Efficiency

We help government organizations decrease their overall business structure and services costs while maintaining efficiency and provide the required services with CX best practices in mind.

Government organizations are always on the lookout to decrease costs in their overall business structure and services while maintaining their efficiency and provide the public with the required services in a smooth efficient manner. Raya CX offers multiple government organizations and affiliated agencies the ability to communicate their services and to increase their end-user satisfaction while maintaining cost efficiency and quality.
Raya CX has several programs established in conjunction with state-owned agencies that have outsourced critical processes, to serve residents through live agent support as well as automated IVR services. We are confident of our experience and flexibility to handle a variety of communications when it comes to state-provided utilities, educational services, business support services, private sector support processes based on experience and know-how.

By offering a comprehensive solution to government agencies comprised of people, established processes, and cutting-edge technology, we ensure great customer service and execution of resident requirements and needs. In this domain, we offer multiple services such as inquiries, updating the public with law changes, applications required for multiple processes and campaign support, pension services, educational contact centers for public university applications among many more services.

RAYA IS YOUR BRIDGE THAT BRINGS AN EXCITING, EXCEPTIONAL, AND ELEVATED SHOPPING EXPERIENCE TO YOUR CUSTOMERS.

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What Experts Say About Us

“A big thank you and congratulations to the companies named to the 2022 Global Outsourcing 100® for rising to the occasion in a particularly challenging year”, said IAOP CEO, Debi Hamill. “Your tenacity, grit, and leadership were critical to ensuring our industry came out the other side of the global pandemic and we’re pleased to recognize you for your quality and performance excellence.”
Debi Hamill IAOP CEO
"Raya CX leverages strategic partnerships with leading technological providers and its own proprietary solutions like RCX Connect, RCX Pulse, and RCX ERP to provide end-to-end digital CX services. In the EMEA region, it is known for its proactive problem-solving, pricing structure, operational efficiency, and relational management. In 2022, it has achieved substantial revenue growth by diversifying into new industries, expanding delivery locations, and enhancing digital engagements."
David Rickard Vice President, Everest Group
“True collaboration is essential to any successful partnership,” said Debi Hamill, IAOP CEO. “We see this every year in our Global Outsourcing 100 applicants contributing their success to strategic partnerships. For that, IAOP is thrilled to congratulate RAYA CX as a recipient of the 2022 Excellence in Strategic Partnerships Recognition.”
Debi Hamill IAOP CEO
“RAYA CX is a global-leading customer experience management company that devotes itself to providing superior services for its clients to minimize friction, maximize efficiency, and meanwhile maintain a human element. Furthermore, riding with the wave of digitization, during its 21 years of dedication, RAYA CX witnesses a huge transformation within the customer experience industry and manages to always stand on the frontline of the revolution.”
TBD Media Group

“With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals”

Peter Ryan Ryan strategic advisory
Raya CX for BPO and Call Center company had Awarded IAOP Global Outsourcing 100

“Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”

IAOP

“A good strategy is to put your employees first and provide better support and services to your clients. The product offers an easy way to find and execute tasks and automate repetitive tasks—a great tool, for pushing announcements and notifications to the employees.”

GCXA22 Judges

“These were good initiatives taken during the crisis to manage the situation. You worked well on employee satisfaction, and your CSAT scores improved, as did employee experience scores.”

GCXA21 Judges