GAMING SOLUTIONS

RAYA CX
GAMING SOLUTIONS
We provide video game customer support outsourcing services to games companies to earn competitive advantages through customer service, content moderation, and digital enablement that add value to the player’s CX journey.
Games-as-a-Service (GaaS) is playing a significant role in boosting the global market, and gaming companies are poised to accelerate their hyper-growth.
The sheer complexity of developing games and the need for committed collaboration to move the needle in game development phases from concept to deployment paves the way for RAYA CX gaming solutions expertise to support AI and Bots, game customer support increasing player controllable activities, and player loyalty and reactivation.
To deliver exceptional customer experiences throughout the player journey, we focus on self-service options, social media support, email support, and player analytics. By having a dedicated team of game customer support experts ready to efficiently handle incoming challenges and partnering with reliable outsourcing providers, gaming companies can improve their position in the market and attract more loyal gaming enthusiasts.

RAYA CX ADDS VALUE
TO THE PLAYER CX JOURNEY

Raya CX is offering self-service options to enhance the player experience

PLAYER
SELF-SERVICE

Raya CX is offering social support options to enhance the player experience

PLAYER
SOCIAL SUPPORT

Raya CX enhances the player CX journey with its expertise

PLAYER
EXPERIENCE

Raya CX enhances the player journey by offering additional assisted services

PLAYER
ASSISTED SERVICES

Raya CX enhances the player CX journey by adding analytics services.

PLAYER
ANALYTICS

Raya CX is offering loyalty and reactivation options to enhance the player experience

PLAYER
LOYALTY & REACTIVATION

A LOOK AT OUR SOLUTIONS

RAYA IS YOUR BRIDGE THAT BRINGS AN EXCITING, EXCEPTIONAL, AND ELEVATED SHOPPING EXPERIENCE TO YOUR CUSTOMERS.

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What Experts Say About Us

“A big thank you and congratulations to the companies named to the 2022 Global Outsourcing 100® for rising to the occasion in a particularly challenging year”, said IAOP CEO, Debi Hamill. “Your tenacity, grit, and leadership were critical to ensuring our industry came out the other side of the global pandemic and we’re pleased to recognize you for your quality and performance excellence.”
Debi Hamill IAOP CEO
"Raya CX leverages strategic partnerships with leading technological providers and its own proprietary solutions like RCX Connect, RCX Pulse, and RCX ERP to provide end-to-end digital CX services. In the EMEA region, it is known for its proactive problem-solving, pricing structure, operational efficiency, and relational management. In 2022, it has achieved substantial revenue growth by diversifying into new industries, expanding delivery locations, and enhancing digital engagements."
David Rickard Vice President, Everest Group
“True collaboration is essential to any successful partnership,” said Debi Hamill, IAOP CEO. “We see this every year in our Global Outsourcing 100 applicants contributing their success to strategic partnerships. For that, IAOP is thrilled to congratulate RAYA CX as a recipient of the 2022 Excellence in Strategic Partnerships Recognition.”
Debi Hamill IAOP CEO
“RAYA CX is a global-leading customer experience management company that devotes itself to providing superior services for its clients to minimize friction, maximize efficiency, and meanwhile maintain a human element. Furthermore, riding with the wave of digitization, during its 21 years of dedication, RAYA CX witnesses a huge transformation within the customer experience industry and manages to always stand on the frontline of the revolution.”
TBD Media Group

“With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals”

Peter Ryan Ryan strategic advisory
Raya CX for BPO and Call Center company had Awarded IAOP Global Outsourcing 100

“Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”

IAOP

“A good strategy is to put your employees first and provide better support and services to your clients. The product offers an easy way to find and execute tasks and automate repetitive tasks—a great tool, for pushing announcements and notifications to the employees.”

GCXA22 Judges

“These were good initiatives taken during the crisis to manage the situation. You worked well on employee satisfaction, and your CSAT scores improved, as did employee experience scores.”

GCXA21 Judges