GAMING SOLUTIONS
RAYA CX
GAMING SOLUTIONS
We provide video game outsourcing services to games companies to earn competitive advantages through customer service, content moderation, and digital enablement that add value to the player’s CX journey.
Games-as-a-Service (GaaS) is playing a significant role in boosting the global market, and gaming companies are poised to accelerate their hyper-growth.
The sheer complexity of developing games and the need for committed collaboration to move the needle in game development phases from concept to deployment paves the way for RAYA CX gaming solutions expertise to support AI and Bots, increasing player controllable activities, and player loyalty and reactivation.
To provide top-notch CX to players throughout their journey, we focus on player self-service, social media support, email support, and player analytics. Having a dedicated team of game experts in place that are ready to efficiently face incoming challenges and finding reliable outsourcing partners leave gaming companies in a better place with an increasing rate of more loyal gaming enthusiasts.
RAYA CX ADDS VALUE
TO THE PLAYER CX JOURNEY
PLAYER
SELF-SERVICE
PLAYER
SOCIAL SUPPORT
PLAYER
EXPERIENCE
PLAYER
ASSISTED SERVICES
PLAYER
ANALYTICS
PLAYER
LOYALTY & REACTIVATION
A LOOK AT OUR SOLUTIONS
RAYA IS YOUR BRIDGE THAT BRINGS AN EXCITING, EXCEPTIONAL, AND ELEVATED SHOPPING EXPERIENCE TO YOUR CUSTOMERS.
FEATURED RESOURCES
22
Feb
2021
RAYA Contact Center Is A GCXA ’21 Winner!
RAYA Contact Center is standing in line with global CX leaders and professionals as a finalist for three of the most competitive Gulf C...
26
Jan
2021
RAYA Contact Center’s Innovation in BDC Gets Global Recognition
RAYA Contact Center Wins Best Automotive Customer Service Provider from The Global Automotive Awards for its 2020 Performance.
Despi...
10
Jan
2021
RAYA CC’s WFH Model Exploits Egypt’s Resilient Infrastructure
Unlike many other countries in different regions, Egypt adapted immensely, succeeding in a smooth WFH transition and migrating 50-85% o...