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RAYA Customer Experience, a subsidiary of Raya Holding for Financial Investments, announced that it has signed a strategic partnership contract with Zain Saudi Arabia, the leading company in communications and digital services. Under the contract, RAYA CX provides outsourcing services to Zain Saudi Arabia and undertakes the mission of enhancing Zain’s customer service experience in the Kingdom.
RAYA CX CEO Eng. Ahmed Refky and Zain Saudi Arabia CEO Eng. Sultan bin Abdulaziz Al-Deghaither, along with senior officials from both companies, attended the signage ceremony.
RAYA CX’s partnership with Zain Saudi Arabia highlights the company’s significant contributions to the outsourcing industry. Moreover, with a strong presence in the Gulf region, particularly in Saudi Arabia, RAYA CX has over 30 years of experience supporting major global companies. The acquisition of Gulf CX in 2021 further solidified RAYA CX’s position in the region, with operations in Bahrain, Saudi Arabia, and the UAE.
Eng. Ahmed Refky, CEO of RAYA CX, expressed his enthusiasm about the new partnership with Zain Saudi Arabia. He stated, “We’re proud to partner with Zain Saudi Arabia and contribute to their success. This partnership underscores RAYA CX’s strong position in the Gulf region, particularly in Saudi Arabia. Our proven track record of delivering high-quality customer experience outsourcing services aligns perfectly with Zain’s goals.”
Eng. Sultan bin Abdulaziz Al-Daghthir, CEO of Zain Saudi Arabia, emphasized the strategic importance of the partnership, stating, “This collaboration aligns with our vision of providing exceptional Zain customer service experiences through innovative services and products supported by our advanced 5G network. By prioritizing customer satisfaction and digital transformation, we aim to contribute to Saudi Arabia’s Vision 2030 goals.”
About RAYA Customer Experience
RAYA CX is a leading provider of next-generation customer support solutions. We leverage cutting-edge technology and a dedicated team of experts to deliver exceptional customer experiences across various industries. Since 2001, we’ve been the trusted partner of Fortune 500 companies in North America, Europe, the Middle East, and Africa, offering comprehensive business process outsourcing solutions, including customer service and technical support.
Zain KSA: A Leading Force in Communication and Technology
Zain KSA is a major player in Saudi Arabia’s communications and technology sector. Founded in 2008, this publicly traded company is dedicated to driving digital innovation and shaping the future of technology.
Zain KSA is known for its reliable telecom services and wide range of digital solutions, including 5G networks, digital payments, cloud computing, Internet of Things (IoT) solutions, and fiber optic services. They even utilize drones in their operations!
Committed to continuous improvement, Zain KSA strives to deliver the best possible experience to all customers – individuals, businesses, and government institutions. This aligns perfectly with Saudi Vision 2030’s goals for digital transformation. By providing essential services, Zain KSA helps build a smarter society and enhance quality of life for all.
Want to learn more? Visit Zain KSA’s website: www.sa.zain.com