RAYA CX gets certified by COPC for 19th year in a row

We’re proud to be recognized once again for meeting one of the most demanding performance benchmarks in the BPO and contact center industry — another consecutive year of certification against a globally respected customer experience standard.

The certification looks at four areas: leadership, processes, people, and performance. Earning it once is a strong result. Earning it again, year after year, says something different—that service quality holds steady no matter the channel, the volume, or the moment a customer reaches out.

Thank you to every CX agent, quality analyst, and team lead who made this happen. Consistency at this level isn’t the result of a single good quarter—it’s built through the daily discipline of treating each interaction like it’s the one that matters most.

As customer expectations keep shifting and channels multiply, this kind of proven, repeatable operational excellence is what separates a reliable customer experience partner from the rest.