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CASE STUDIES

20 Apr

Team Business Area Name: Customer Care The Client: A Popular International Retail Chain For this case study, RAYA CX has received Rec...

25 Mar

One of Egypt’s largest banks in terms of assets, deposits, loans, and employees, was beaten by low C-SAT results due to high AHT. RAYA ...

10 Jan

Unlike many other countries in different regions, Egypt adapted immensely, succeeding in a smooth WFH transition and migrating 50-85% o...

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