2001
RAYA Contact Center was established with an initial capacity of 200 seats.
2006
RAYA Contact Center acquired a 25% stake in the Call Center Company (“C3”), in order to benefit from C3’s international client base. The company moved its operations into a new building, increasing its total capacity to 800 seats.
2008
RAYA Contact Center increased its C3 stake to 85%. RAYA Contact Center launched a new 700 seats call center facility in the Abasseya district Increased its ownership in C3 to 100%.
2009
Established strategic alliances with international Tier 1 service providers from India & the US.
2010
Launched a new building in Maadi Park with a total potential capacity of 750 seats.
2012
Acquisition of a major regional key account in the ME telecom sector.
2013
Expanded into a new building in Maadi Park with an additional capacity of 800 seats.
2015
Launched its 1st regional onshore delivery center in “Dubai Outsource City” in the GCC. RAYA Contact Center was listed on the Egyptian Stock Exchange market.
2016
Launched its 1st European onshore delivery center in Warsaw, Poland. Signed strategic partnership agreement with a major European airlines carrier.
2018
The IPO of RAYA Contact Center doubled Dubai's operations and capacities to reach 300 seats. It opened a new 450-seat facility in west Cairo’s Palm Strip, a hip suburban community mall. Expanded its capacities in Egypt, by adding more than 1,000 additional seats.
2019
RAYA Contact Center announces incorporating a new mega facility in west Cairo’s Smart Village business park with a total potential capacity of 1500+ seats.
2020
RAYA CC won the Best in Technical Support Services of The Year - Poland. RAYA CC won the Best in Customer Support Services of The Year - UAE
2021
RAYA CC to RAYA CX grand transformation, RAYA CX won two GCXA ‘21 Awards for its CX excellence. RAYA CX is listed among the Top 100 Global Outsourcing Companies. RAYA CX acquired Gulf CX. RAYA CX Established a New Company in the U.S.
2022
RAYA CX expands in the GCC by opening a new site in Riyadh, KSA. RAYA CX won the gold award for Digital Transformation strategy at the GCXA’ 22. RAYA CX is COPC certified for 15 consecutive years. RAYA CX is listed in IAOP’s Top 100 Global Outsourcing companies.
TEAM
WORK
RESPECT
FOR PEOPLE
PURSUING
EXCELLENCE
CUSTOMER
FOCUS
Hear it from our clients themselves
“We appreciate RAYA CX for their performance in providing outsource call center agents in central bank of Egypt specially in their management and are helping us accomplish any new business development, supporting in every way possible.”
“We at the British Council believe in the importance of quality service and Raya CX has been an excellent partner in this endeavour. They have not only afforded us very high levels of professionalism, flexibility, and creativity but also provided outstanding customer support.”