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RAYA CX is proudly celebrating its strong partnership of 15 years with General Motors Middle East! A partnership that has been a true success story. Over 15 years RCX has seen the account and team grow to cover multiple countries and keep customers pleased and GM satisfied.
General Motors is a global Fortune 500 American automotive manufacturer headquartered in Detroit, Michigan, US. As the largest automaker in the United States, it has a huge vision which is a world with zero crashes, zero emissions, and zero congestion.
More importantly, we share a goal to deliver world-class customer experiences at every touchpoint and do so on a foundation of trust and transparency.
This is our crystal jubilee, and it marks our fantastic CX journey as one team, maybe even “extended family”, as said at the event by Suheir Alul, Manager of Customer Engagement Center & Roadside Assistance, GM Middle East.
The event was also attended by RAYA CX’s Alaa El Shafei, COO, Hossam Fouad, Director of Operations, Maggi Dewidar, Support Functions Director, Amira Eid, Director of Client Success Management, and Nessma Ali, Operations Site Manager. In addition to the hardworking support team working on the account.
Thanks to our extended collaboration to ensure every interaction with GM ME is positive and that every customer is heard. Through this, we’ve overcome challenges and created a strong and lasting partnership with the global automaker.
Alul said, “The key to our partnership is a clear understanding of each other’s business, transparency, and full partnership. The relationship with RAYA CX is very strong. The team is an amazing team that always goes beyond what we’ve agreed on to deliver. They make sure our service is top service.”
“Definitely one of the things we’re after as a company is to expand further with General Motors, and this can happen by exploring and working with them to plan where we can operate or serve in different regions and expand in different countries due to our footprint in different nations and countries this gives us an edge while enhancing processes and creating more brand loyalty,” said El Shafei.
We appreciate GM’s loyalty and strong partnership that is built on trust and collaboration.
It is all thanks to our incredible, determined, and dedicated team that goes above and beyond always! So, thank you to every RCXer who contributed to this amazing success story of 15 years.
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