OUR CX SOLUTIONS

We tailor customer experience (CX) solutions to suit your needs

راية لخدمات مراكز الاتصالات والأفضل لإدارة تجارب العملاء في المملكة العربية السعودية

CONTACT CENTER
OPERATIONS

Have your customers engage with our highly trained Saudi-based agents in English and Arabic. Additionally, our global hubs digitally connect your customers to our pool of agents with multiple European language capabilities.

راية لخدمات مراكز الاتصال والأفضل لإدارة تجارب العملاء في المملكة العربية السعودية

CX DIGITAL
SERVICES

We offer your brand three key values, efficient yet personal experiences, brand loyalty, and growth as well as CX excellence by combining our core services with industry-leading digital tools, including:

CHATBOTS – AUTOMATION – OMNICHANNEL – DATA ANALYSIS

TECHNOLOGY
& IT SERVICES

Comprehensive IT outsourcing solutions that support reliable operations, optimize system performance, and strengthen digital infrastructure through experienced teams and flexible delivery models.

WORKFORCE
& HR SERVICES

Adaptable HR outsourcing solutions that handle hiring, onboarding, payroll, and workforce administration, helping you operate more efficiently and stay focused on growth.

BUSINESS
ASSET SOLUTIONS

Flexible leasing and rental services that enable access to essential equipment and technology without capital-heavy commitments, allowing businesses to scale efficiently and manage costs.

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For the fifth consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list.

2030
VISION READY

An ambitious vision for an ambitious nation!

At RAYA CX, we fully support Saudi Arabia’s 2030 vision especially, the Human Capability Development Program that aims to ensure that citizens have the required capabilities to compete globally by instilling values, developing basic and future skills, as well as enhancing knowledge.

RAYA CX Opens New Site in Riyadh to Expand its Presence in Saudi Arabia

Riyadh, Saudi Arabia – June 4, 2023. RAYA CX, a subsidiary of Raya Holding for Financial Investments and trusted provider of customer service, technical support, and global services for Fortune 500 companies across North America, Europe, the Middle East, and Africa, is proud to announce the opening of its second site in the Kingdom of Saudi Arabia in the heart of Riyadh.

CREATE CUSTOMER EXPERIENCES THAT BUILD LASTING LOYALTY AND TRUST WITH RAYA CX

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RAYA CX Signs a Strategic Partnership Agreement with Zain KSA to Manage its CX in KSA

RAYA Customer Experience, a subsidiary of Raya Holding for Financial Investments, announced that it has signed a strategic partnership contract with Zain Saudi Arabia, the leading company in the field of communications and digital services, under which RAYA CX provides outsourcing services to Zain Saudi Arabia and undertakes the mission of enhancing the experience of its customers in the Kingdom.

راية لخدمات مراكز الاتصالات توقع اتفاقية شراكة مع زين السعودية لإدارة تجربة عملائها في المملكة العربية السعودية

OUR CX
CAPABILITIES

We combine advanced technology with human expertise, for the optimum CX.

Providing outsourced customer and technical support in 15+ languages. Award-winning service from 13 advanced locations, across 4 continents.

CLIENTS

YEARS EXPERIENCE

LANGUAGES SUPPORTED

Raya CX, a leading BPO and Call Center company, is ISO certified

Raya CX, a leading BPO and Call Center company, is PCI- DSS compliant

Raya CX, an award-winning contact center, is certified TUV- SUD

Raya CX, an award-winning contact center, is an EU GDPR Compliant

DIGITAL CX
CAPABILITIES

Encompass Multiple Touchpoints and Platforms All Into One CXM Solution.

With our omnichannel CXM solution, you will be able to meet rising customer expectations and remain at the top of your industry.

Unlock your data’s value and use advanced AI to create employee workflows at optimum efficiency. Thus, facilitating a far more personal customer experience that builds loyalty and trust.

CHATBOTS
AUTOMATION
OMNICHANNEL
DATA ANALYSIS

A Glimpse About RAYA CX

RAYA CX offers advanced BPO and CX management for clients in various sectors. RAYA CX has been the top choice for customer service, technical support, and global services among Fortune 500 companies in North America, Europe, the Middle East, and Africa since 2001.